Mario Harik

But generally, every meeting starts with... Obviously, every meeting has a certain set of goals.

Usually, a lot of our meeting starts by being very grounded in data, where we send...

all the materials ahead of time to the meeting attendees.

Now, not every meeting is that way, but if you think about monthly operating reviews or weekly staff meetings, all of these are effectively the material is sent ahead of time, which has a lot of information going back to what I mentioned about the KPIs, about every KPI, how it's trending, and then reviewing the action plans associating with making that KPI get to a better outcome for the company as a whole.

And we also source, depending on the meeting, in some cases, we source questions ahead of time from all the attendees of the meeting, and they actually get to rank those questions in terms of importance.

And there are two things that we do.

So questions is one, and then the other one is takeaways based on the material that we sent out.

What were your key takeaways from what you read?

And similarly, every attendee of the meeting would rank those takeaways.

So the first part of the meeting, we actually walk through the fully ranked takeaways.

What were the biggest takeaways that people had from the material that we sent out?

And then we go through a list of questions where effectively it could be around how we can make things better or getting more information about how to improve said area.

So these are how we run typically our operating reviews.

And it ends up becoming a very good, effective use of time because everybody's engaged in contributing the agenda of the meeting.

What are the key topics?

What are the biggest levers that we can be driving to make said area that is covered in the meeting be a better area over time?

For other meetings where we effectively don't have the time to send the information ahead of time, or it's a brainstorming meeting, as an example, it's typically whoever, again, is responsible for a given area, they start by reviewing predominantly data information.

In some cases, it's an Excel spreadsheet.

In some cases, about the thing that we're trying to solve for.

And then everybody contributes to it.