Martin Lewis

The most important thing to understand, that very powerful credit card protection called Section 75, which means if you buy something and pay for any of it on the card, card company is jointly liable with the retailer.

only applies for items that cost between £100 and £30,000.

Right.

Your payment was below the Section 75 threshold.

Well, that's not what he told me.

But anyway... No, I agree.

Now, the case we had on Question Time was someone who... It was a £36,000 payment.

OK.

And Section 75 only applies for items between £100 and £30,000.

So I told him, go back and do a chargeback.

Now, the difference between chargeback and Section 75 is Section 75 applies if the item costs or the thing you're buying costs between £100 and £30,000.

Even if you only pay a penny on the credit card, the card company is liable for the entire amount.

With chargeback, you're only liable for what you put on the card.

If you say so.

So when he is his case, he put six grand on the card or something.

So he was only but he still got the six grand back.

Not what he had wanted back, but a lot better than what had been given.

But in his case, he asked for Section 75.

They didn't mention chargeback and they actually then gave him compensation later because they hadn't mentioned chargeback until I told him to go back.

Chargeback is not a law.