Martin Lewis

But there's certainly a lot of DIY resources out there that can help.

What's the next question?

Yes, you can.

You can claim, depending on the circumstances, it's either the primary beneficiary who can complain or the executor of the will who can put in a complaint on behalf of someone who's deceased.

The fact someone who has passed away does not stop you complaining.

However, I've already talked about my concern about car finance firms, even though they are mandated to try and find people who've been missold, finding people because of documentation issues.

Clearly, that gets even more difficult if we're talking they have to find out who is the appropriate person for them to be paying mis-selling compensation to for somebody who's passed away.

So in this case, I would even more strongly push you towards putting in a complaint.

You can use the same free template letters to put in a complaint going through the FCA's mass redress scheme that I've just talked about.

What I would do if you're doing that, you'll need to adapt the letter so that the complaint information is about the deceased person, but you're also noting within the letter that you're acting either as a primary beneficiary or the executor and your name, your relationship to that person and your contact details too.

Not a very difficult amendment, you know, just...

the obvious administrative stuff that they would need to know that you're doing the complaint because this person passed away.

When that happens, they will want proof of the death certificate and other things.

But just get the complaint in with that basics in the letter.

Now, the other thing that people find difficult, because I talk about as well as the free complaint tools, there is another tool out there, which is Equifax has a car finance complaint tool via its app.

which, if you go into it, can try and find you all the car finance agreements that you've had since 2007.

And I've had great feedback from it.

I need to say it isn't universal.

Not every single car finance agreement is in there.

But many people who've lost their car finance details have told me they found it really helpful.