Martin Lewis

I absolutely get, you haven't done this, you seem a very nice person, but I do think that procedurally the company is behaving in a way that isn't appropriate.

And I put the formal complaint in and we had a nice little chat about something and then we said bye.

I try not to make it personal because it wasn't that individual's fault.

I mean, why should I be having a go at him?

When you ring up,

Do they know it's you?

So when I call, I have an email address that is not my work email address, so doesn't include money saving expert in my email, which is what I use for all of my dealings, you know, my private, personal, administrative dealings.

And so there isn't an automatic clue in there.

Some do go, you know, when they ask for your name and I say Martin Lewis, I've had people make a joke.

Oh, you're the Martin Lewis, are you?

I should be careful.

And I sort of never quite know how to reply to that.

I've had others who do it as an assertion.

And then, you know, if they ask me the question, I have to say yes.

And some who don't know.

So it can depend.

I will always remember that.

I was calling up, and it's a long time ago now because I think it was motorbike insurance, and I've since had a ban on driving a motorbike, not from the police, from my wife, who won't allow it.

But anyway, that's another discussion.

So I was for motorbike insurance, and I called this company, and they hadn't done anything wrong.