Martin Lewis

But they said the irony was they had done a training session with call centre staff.

And one of the analogies they'd used was just imagine that you're talking to Martin Lewis.

And this person had been.

And I hadn't got it.

So, but I don't want to, I'm trying to, as you can probably hear, Matt, I'm trying to be really nice about it and not dub it in.

Just for people listening, I was nice and I was 100% right.

Right.

And the company apologised later and agreed that I was 100% right.

And this was, it was just wrong.

But obviously the guy was obviously having a really bad day.

we've all had bad days but it does show doesn't it it pays to be nice just be nice it's nice to be nice it pays to be nice and I always do it the other way round I imagine I'm talking to someone who's been embedded by the call centre by the Daily Mail and they were looking to catch me out so that I have to be nice the other way round in the same way right so now I believe we've still got a few more left on this issue I think we've got you've got a couple of successes and I've got a couple more messages from people in the call centre shall we do those if you'd like PK Rising

I work in an insurance call centre.

There is no wiggle room on price beyond changing your details, updating the quote.

If they do get you a better price, listen carefully for... And that includes your optional XXX.

So, I mean, the message there I agree with, which is that...

Always be careful to make sure you're getting a like-for-like replacement and the change in price isn't simply a change in the product.

But we do have data that many insurance companies will, especially if you tell them what you're being charged elsewhere, and they will often want an accurate quote.

They want to know which company is willing to charge you less than they are.

They will price match at least with existing companies.

I mean, ultimately, it's variable pricing.