Marybeth D'Souza

That's really where I think we have right now. It's like, take a step back, go back to the basics. Are we all aligned? Okay. Now we know what we can, we can do together.

That's really where I think we have right now. It's like, take a step back, go back to the basics. Are we all aligned? Okay. Now we know what we can, we can do together.

That's really where I think we have right now. It's like, take a step back, go back to the basics. Are we all aligned? Okay. Now we know what we can, we can do together.

every once in a while and kind of realign on how are we giving the customer what they need throughout this experience that they have with us yeah i did i did a journey workshop not too long ago and it was great because one of the insights was the team the support team was like oh yeah we've been having these call like calls come in or cases come in and we absolutely think they need

every once in a while and kind of realign on how are we giving the customer what they need throughout this experience that they have with us yeah i did i did a journey workshop not too long ago and it was great because one of the insights was the team the support team was like oh yeah we've been having these call like calls come in or cases come in and we absolutely think they need

every once in a while and kind of realign on how are we giving the customer what they need throughout this experience that they have with us yeah i did i did a journey workshop not too long ago and it was great because one of the insights was the team the support team was like oh yeah we've been having these call like calls come in or cases come in and we absolutely think they need

another you know product or another some recommendations like and how was this shared with the rest like was did you act on it and how it was shared with other teams so that they could act on it it was like okay there's not how do we there's an opportunity so how do we systematically instill that because yeah you do have a lot of insight in one area of the organization that others will benefit from so it it is a it's a tried and true tool but it's

another you know product or another some recommendations like and how was this shared with the rest like was did you act on it and how it was shared with other teams so that they could act on it it was like okay there's not how do we there's an opportunity so how do we systematically instill that because yeah you do have a lot of insight in one area of the organization that others will benefit from so it it is a it's a tried and true tool but it's

another you know product or another some recommendations like and how was this shared with the rest like was did you act on it and how it was shared with other teams so that they could act on it it was like okay there's not how do we there's an opportunity so how do we systematically instill that because yeah you do have a lot of insight in one area of the organization that others will benefit from so it it is a it's a tried and true tool but it's

I think it's even more relevant today.

I think it's even more relevant today.

I think it's even more relevant today.

That left me impressed. I've been super impressed with DoorDash recently. We recently set them up as a business with business accounts. And it's been a game changer in how I've, you know, been able to support my teams, myself and my clients and not just food delivery, but also some of the expansion that they've had into other verticals. Yeah.

That left me impressed. I've been super impressed with DoorDash recently. We recently set them up as a business with business accounts. And it's been a game changer in how I've, you know, been able to support my teams, myself and my clients and not just food delivery, but also some of the expansion that they've had into other verticals. Yeah.

That left me impressed. I've been super impressed with DoorDash recently. We recently set them up as a business with business accounts. And it's been a game changer in how I've, you know, been able to support my teams, myself and my clients and not just food delivery, but also some of the expansion that they've had into other verticals. Yeah.

some of the experience so it's like the offers the rapid innovation the ease has been really great but also when there's been an issue um and it doesn't matter whose fault it is like they have instantly responded and resolved it and made it even better than what it was before so i've been super impressed with them lately yeah i had that experience as well where something went wrong and they were they responded immediately problem solved they're clearly using ai i'm sure

some of the experience so it's like the offers the rapid innovation the ease has been really great but also when there's been an issue um and it doesn't matter whose fault it is like they have instantly responded and resolved it and made it even better than what it was before so i've been super impressed with them lately yeah i had that experience as well where something went wrong and they were they responded immediately problem solved they're clearly using ai i'm sure

some of the experience so it's like the offers the rapid innovation the ease has been really great but also when there's been an issue um and it doesn't matter whose fault it is like they have instantly responded and resolved it and made it even better than what it was before so i've been super impressed with them lately yeah i had that experience as well where something went wrong and they were they responded immediately problem solved they're clearly using ai i'm sure

Don't underestimate the amount of time that is needed to influence and collaborate cross-functionally. Time is finite. How are you spending your time and making sure that you are doing enough to collaborate, influence, and break down those cross-functional silos so that your teams can do better and really like you meet and exceed your customer expectations.

Don't underestimate the amount of time that is needed to influence and collaborate cross-functionally. Time is finite. How are you spending your time and making sure that you are doing enough to collaborate, influence, and break down those cross-functional silos so that your teams can do better and really like you meet and exceed your customer expectations.