Marybeth D'Souza

Because you're curious, but it really helps to tailor your interactions, you know, target your conversations, give them more personalized recommendations around what they should be doing. So if you can bridge that gap, improve that value, then I think there's an opportunity there.

Because you're curious, but it really helps to tailor your interactions, you know, target your conversations, give them more personalized recommendations around what they should be doing. So if you can bridge that gap, improve that value, then I think there's an opportunity there.

Yeah, I break it down. If I think customer success can influence your adoption, it can influence your growth, it can influence your retention, break it down into these chunks and then say, okay, how can we articulate that? If I am able to have a customer success capability that helps my clients or my customers grow

Yeah, I break it down. If I think customer success can influence your adoption, it can influence your growth, it can influence your retention, break it down into these chunks and then say, okay, how can we articulate that? If I am able to have a customer success capability that helps my clients or my customers grow

Yeah, I break it down. If I think customer success can influence your adoption, it can influence your growth, it can influence your retention, break it down into these chunks and then say, okay, how can we articulate that? If I am able to have a customer success capability that helps my clients or my customers grow

realize value, the intended value in the time that they were planning on or faster, then you know what? Then I can tee up my sales counterparts or the sales organization to be in a position to go sell the next thing. And so, you know, there's a...

realize value, the intended value in the time that they were planning on or faster, then you know what? Then I can tee up my sales counterparts or the sales organization to be in a position to go sell the next thing. And so, you know, there's a...

realize value, the intended value in the time that they were planning on or faster, then you know what? Then I can tee up my sales counterparts or the sales organization to be in a position to go sell the next thing. And so, you know, there's a...

kind of an agreement that needs to happen with your sales team of like, let me help deliver on the promise you made so that you can go make more promises. So I think that there's an understanding then of like, okay, then what does adoption mean? Or what does time to value mean? What are the things that we need to do immediately?

kind of an agreement that needs to happen with your sales team of like, let me help deliver on the promise you made so that you can go make more promises. So I think that there's an understanding then of like, okay, then what does adoption mean? Or what does time to value mean? What are the things that we need to do immediately?

kind of an agreement that needs to happen with your sales team of like, let me help deliver on the promise you made so that you can go make more promises. So I think that there's an understanding then of like, okay, then what does adoption mean? Or what does time to value mean? What are the things that we need to do immediately?

I'm gonna mention before, I think there's a lot we can learn, like B2B can learn from B2C, B2C can learn from B2B. This is one of those, you know, customer expectations are turning into B2C expectations. Where I made a decision, I made a purchase, I want to start getting value immediately. I don't have time to wait. I want to start getting value immediately.

I'm gonna mention before, I think there's a lot we can learn, like B2B can learn from B2C, B2C can learn from B2B. This is one of those, you know, customer expectations are turning into B2C expectations. Where I made a decision, I made a purchase, I want to start getting value immediately. I don't have time to wait. I want to start getting value immediately.

I'm gonna mention before, I think there's a lot we can learn, like B2B can learn from B2C, B2C can learn from B2B. This is one of those, you know, customer expectations are turning into B2C expectations. Where I made a decision, I made a purchase, I want to start getting value immediately. I don't have time to wait. I want to start getting value immediately.

And so, yeah, that critical role, I think, of customer success helping there. If I think about the expansion or growth, we do... No.

And so, yeah, that critical role, I think, of customer success helping there. If I think about the expansion or growth, we do... No.

And so, yeah, that critical role, I think, of customer success helping there. If I think about the expansion or growth, we do... No.

And I've seen and we have data around it that says if you deploy in certain if you deploy the right technical expertise to be a customer success and you have the tailored best practices and insights to your customers, there's like a 10 to 20 percent uplift in expansion.

And I've seen and we have data around it that says if you deploy in certain if you deploy the right technical expertise to be a customer success and you have the tailored best practices and insights to your customers, there's like a 10 to 20 percent uplift in expansion.

And I've seen and we have data around it that says if you deploy in certain if you deploy the right technical expertise to be a customer success and you have the tailored best practices and insights to your customers, there's like a 10 to 20 percent uplift in expansion.