Matt Abrahams

First is acknowledgement. You have to acknowledge what was done. You have to demonstrate, I get it. I overspoke when you were speaking or I inserted myself too quickly into the conversation. So acknowledge it. then express that you have an appreciation for the feeling that the other person might have said. So we don't apologize for how we made someone feel. We apologize for what we did.

First is acknowledgement. You have to acknowledge what was done. You have to demonstrate, I get it. I overspoke when you were speaking or I inserted myself too quickly into the conversation. So acknowledge it. then express that you have an appreciation for the feeling that the other person might have said. So we don't apologize for how we made someone feel. We apologize for what we did.

And then you have to make amends. You have to say what I'll do. So I might say, I'm very sorry that I interrupted you in that meeting. I can imagine that felt diminishing and put you in a bad light. I am going to not only wait till you're done communicating in future meetings, but I'm going to paraphrase what you said before I contribute my part. That's a complete apology.

And then you have to make amends. You have to say what I'll do. So I might say, I'm very sorry that I interrupted you in that meeting. I can imagine that felt diminishing and put you in a bad light. I am going to not only wait till you're done communicating in future meetings, but I'm going to paraphrase what you said before I contribute my part. That's a complete apology.

And then you have to make amends. You have to say what I'll do. So I might say, I'm very sorry that I interrupted you in that meeting. I can imagine that felt diminishing and put you in a bad light. I am going to not only wait till you're done communicating in future meetings, but I'm going to paraphrase what you said before I contribute my part. That's a complete apology.

Now, somebody might not be happy with it. They might not like the action that you've set forth in your amends piece. But that to me is a complete apology.

Now, somebody might not be happy with it. They might not like the action that you've set forth in your amends piece. But that to me is a complete apology.

Now, somebody might not be happy with it. They might not like the action that you've set forth in your amends piece. But that to me is a complete apology.

Me too. We're human. Yeah.

Me too. We're human. Yeah.

Me too. We're human. Yeah.

Well, first and foremost, thank you. I really enjoy the conversation and your ability to dive deep and then bring it up to the high level is masterful. I'd love for people to listen to Think Fast, Talk Smart. It's all about communication, 20-minute episodes. You can find them anywhere, including YouTube. FasterSmarter.io, place to go to find me.

Well, first and foremost, thank you. I really enjoy the conversation and your ability to dive deep and then bring it up to the high level is masterful. I'd love for people to listen to Think Fast, Talk Smart. It's all about communication, 20-minute episodes. You can find them anywhere, including YouTube. FasterSmarter.io, place to go to find me.

Well, first and foremost, thank you. I really enjoy the conversation and your ability to dive deep and then bring it up to the high level is masterful. I'd love for people to listen to Think Fast, Talk Smart. It's all about communication, 20-minute episodes. You can find them anywhere, including YouTube. FasterSmarter.io, place to go to find me.

And if you're on LinkedIn, I do a lot of work on LinkedIn and the other socials too. Thank you for this opportunity.

And if you're on LinkedIn, I do a lot of work on LinkedIn and the other socials too. Thank you for this opportunity.

And if you're on LinkedIn, I do a lot of work on LinkedIn and the other socials too. Thank you for this opportunity.

Thank you.

Thank you.

Thank you.