Matthew Cox

Can you tell us who this was?

You know, track them down.

And, you know, back back then, it was even easy to track down people in China.

You know, it was just people.

There was a lot less privacy tools back then.

So, you know, we were tracking all these folks down.

And then what happened was after say 20 or 30 of these buys or maybe more, we started seeing the same payee on every one.

And it was, I think it was iReplica with a 415 phone number, which turned out it was a, you know, VOIP number, fake phone number, but it was usable.

It was a customer service number.

And the products were all being shipped from China.

But that customer service number was answered by an English-speaking female with an American accent.

And I got on the phone with her and just started chit-chatting, you know, as a regular customer.

But part of my job, as you can tell, I like to talk.

So, you know, I can engage these bad guys into long conversations and start talking about the weather.

And then all of a sudden, we're talking about the dogs and everything else.

And then I get this really long call with her.

And she worked in a trailer park in...

in the, you know, I think it was Asheville, North Carolina.

And she was telling me how she found the job and it was her friend that told her about it and her friend does it too and all that stuff.

And he gave us kind of a good snapshot of how they were working their customer service.