Mauricio Quiguela

So actually, don't use spreadsheets to make controls over departments because they don't generate KPIs automatically.

And that will make your life harder after that.

And you should take care about what people think about the company.

So people care usually about their goals, about their objectives, if they are making money or not.

But as soon as you have a very aligned culture in the company, people would care just about themselves and not about the others or other departments.

When we take a deeper look on all departments, we were in 12 guys only.

So 12 guys is like a small family, you know?

So we figured out that there was a chasm between departments.

So everybody was taking care of their own department and they were not worried about what was happening to the company in general.

So, we started a deep analysis and we came out with the idea of the revenue operations.

So, just to have an alignment, do you know what revenue operations is?

No?

No one?

Okay, so nobody implemented and it didn't help.

Revenue operations

In fact, revenue operations is a kind of mindset.

I know that we need to do a lot of things to implement it, but revenue operations is when you take a dynamic look of all your company and you have all departments aligned.

And that's not easy to do.

So you can imagine

when we talk about processes we use talk about our internal processes how we do things how we sell to customers how we upgrade customers how we can sell customers so how can we charge customers and and so on but imagine you become a customer-centric company and now we are talking about the