Max Levchin

But there are people who are capable of maintaining composure and maybe their teams are composing themselves to.

So it feeds back into that notion of postmortems, right? If you have a depository and we literally have a postmortem depot where people can go and review every major or minor thing we did going back to the beginning of a firm time and learn from it, it's really valuable. We have a library of case studies that are internal to the company saying, well, that was a screw up. the great outage of XYZ.

So it feeds back into that notion of postmortems, right? If you have a depository and we literally have a postmortem depot where people can go and review every major or minor thing we did going back to the beginning of a firm time and learn from it, it's really valuable. We have a library of case studies that are internal to the company saying, well, that was a screw up. the great outage of XYZ.

So it feeds back into that notion of postmortems, right? If you have a depository and we literally have a postmortem depot where people can go and review every major or minor thing we did going back to the beginning of a firm time and learn from it, it's really valuable. We have a library of case studies that are internal to the company saying, well, that was a screw up. the great outage of XYZ.

What happened there? Oh, we managed to overload the back end with the front end and so on. So it's just very valuable to have these things not in a form of oral tradition, but like written down.

What happened there? Oh, we managed to overload the back end with the front end and so on. So it's just very valuable to have these things not in a form of oral tradition, but like written down.

What happened there? Oh, we managed to overload the back end with the front end and so on. So it's just very valuable to have these things not in a form of oral tradition, but like written down.

And then to do that well, you have to have writing culture where people are typing up random words that come into their mouth and are in their minds and basically say, all right, well, read this makes sense in my head, but maybe you'll make sense of it too. So you have to have some baseline quality requirement for writing.

And then to do that well, you have to have writing culture where people are typing up random words that come into their mouth and are in their minds and basically say, all right, well, read this makes sense in my head, but maybe you'll make sense of it too. So you have to have some baseline quality requirement for writing.

And then to do that well, you have to have writing culture where people are typing up random words that come into their mouth and are in their minds and basically say, all right, well, read this makes sense in my head, but maybe you'll make sense of it too. So you have to have some baseline quality requirement for writing.

And basically the most important thing about technical writing and business writing is simplicity. Like if you're reading a 12 page thing, describing a feature, you're probably going to miss details. And so if it's a feature that's meant to be confined to like 25 by 25 pixels, the description should be two pages, maybe three.

And basically the most important thing about technical writing and business writing is simplicity. Like if you're reading a 12 page thing, describing a feature, you're probably going to miss details. And so if it's a feature that's meant to be confined to like 25 by 25 pixels, the description should be two pages, maybe three.

And basically the most important thing about technical writing and business writing is simplicity. Like if you're reading a 12 page thing, describing a feature, you're probably going to miss details. And so if it's a feature that's meant to be confined to like 25 by 25 pixels, the description should be two pages, maybe three.

You should not have many, many, many pages of prose describing the impact on the world you expect to have and how this relates to world hunger, et cetera. Pithy is important. Live rants are good as motivation sometimes. They're good at sort of aligning the team around something. a story and a strategy that the story represents.

You should not have many, many, many pages of prose describing the impact on the world you expect to have and how this relates to world hunger, et cetera. Pithy is important. Live rants are good as motivation sometimes. They're good at sort of aligning the team around something. a story and a strategy that the story represents.

You should not have many, many, many pages of prose describing the impact on the world you expect to have and how this relates to world hunger, et cetera. Pithy is important. Live rants are good as motivation sometimes. They're good at sort of aligning the team around something. a story and a strategy that the story represents.

In my experience, and I host an all-hands meeting at least once every two weeks, more often than that, usually you end up saying 12 things and people remember two. So the shorter, the better. Like just being short and pithy is way more valuable, even spoken. But in writing, people just run out of time. We have distractions. Notifications are popping up. Like you have a 12-page to read.

In my experience, and I host an all-hands meeting at least once every two weeks, more often than that, usually you end up saying 12 things and people remember two. So the shorter, the better. Like just being short and pithy is way more valuable, even spoken. But in writing, people just run out of time. We have distractions. Notifications are popping up. Like you have a 12-page to read.

In my experience, and I host an all-hands meeting at least once every two weeks, more often than that, usually you end up saying 12 things and people remember two. So the shorter, the better. Like just being short and pithy is way more valuable, even spoken. But in writing, people just run out of time. We have distractions. Notifications are popping up. Like you have a 12-page to read.

You're like, oh man. And some people are very good at focusing, but I think majority of people are less focused than they'd like to be and less focused than they think they are.