Meghan Coyle

And at risk of sounding like chat GPT, because I know this is their favorite trope, we have to talk about the elephant in the room.

Megan.

The elephant in the room is, I got to say, the build rollout has been rough.

Yes.

And then we mentioned this earlier in the show, but midway through recording the show, Bilt decided on Friday afternoon, on Friday evening for our East Coast friends, that they were going to change their program again.

So they…

Leading up to the card rollout, a lot of people were like, what is going on?

Because there were so many leaks.

The built subreddit, if y'all read Reddit, you gotta go to the built subreddit.

I'm like Michael Jackson popcorn emoji reading that subreddit.

But everyone is stressed, confused, angry, whatever over at the built subreddit.

And then with the Friday afternoon change, it just went wild.

immediately after we stopped recording our podcast and then had to go back and re-record, I was like, I am on the built subreddit figuring out what all these people are saying.

The people are not happy.

A lot of uncertainty.

I think about the fact that you're putting so much money into not just the annual fee on this card, but you are transferring your credit card payments from those recurring gym memberships and subscriptions over to built.

And if something goes south because built changes their terms again and you want to stop being a built customer, that

That's a lot of work for you.

This is not like you're going to a restaurant, you eat there once, it's terrible.

And you know what?