Melissa Winger

And if you're late more than three times, you're discharged from that clinic. It's like all of those things kind of make you not want to go. Or if you've ever been shamed about a habit you have, instead of them helping you, them telling you that's wrong, you're unhealthy, that's so bad for you. It's like, I don't want to take the day off work to go have that conversation.

And if you're late more than three times, you're discharged from that clinic. It's like all of those things kind of make you not want to go. Or if you've ever been shamed about a habit you have, instead of them helping you, them telling you that's wrong, you're unhealthy, that's so bad for you. It's like, I don't want to take the day off work to go have that conversation.

All of those things that make you go, why don't I ever want to go to the doctor? It's like, can you change those in your clinic?

All of those things that make you go, why don't I ever want to go to the doctor? It's like, can you change those in your clinic?

I have a ton of ideas on, if you think from the patient perspective, I mean, these are, why are kids, for their postnatal appointment for new mothers, now they have a new, we don't even think of this, they have a newborn. Their newborn also needs a well-trialed. you know, in the perfect world, could we combine that? Could the mom and baby come in and get both things done?

I have a ton of ideas on, if you think from the patient perspective, I mean, these are, why are kids, for their postnatal appointment for new mothers, now they have a new, we don't even think of this, they have a newborn. Their newborn also needs a well-trialed. you know, in the perfect world, could we combine that? Could the mom and baby come in and get both things done?

Could you have an OB and a pediatrician? Those types of things. And I know that's a wishful thinking, but if we really were on the patient side, we'd go, Oh yeah.

Could you have an OB and a pediatrician? Those types of things. And I know that's a wishful thinking, but if we really were on the patient side, we'd go, Oh yeah.

I think it's going back to what you said earlier. It's you want to know front to back, not good things, but anything that possibly could happen, even at the procedure level, but also we talk about the procedure level and the risks and all that, but we don't really necessarily say anything about recovery. And this could happen a week. Yeah, this could happen a week later, two weeks later.

I think it's going back to what you said earlier. It's you want to know front to back, not good things, but anything that possibly could happen, even at the procedure level, but also we talk about the procedure level and the risks and all that, but we don't really necessarily say anything about recovery. And this could happen a week. Yeah, this could happen a week later, two weeks later.

And also talking to another person who's had the procedure, that is just taboo, right? We're like, HIPAA, no way. Are we going to connect you with another family? But there are families like I would be thrilled to talk to another parent who's getting their baby's getting a feeding tube. Yeah, I want to be contacted. Yeah, we don't even bother to ask. Right.

And also talking to another person who's had the procedure, that is just taboo, right? We're like, HIPAA, no way. Are we going to connect you with another family? But there are families like I would be thrilled to talk to another parent who's getting their baby's getting a feeding tube. Yeah, I want to be contacted. Yeah, we don't even bother to ask. Right.

And there are people that are suited for it, and there's people that aren't. I think there's a tiny risk, and that's why we don't do it, is that you might get connected with somebody who had an awful experience and make you think that it's completely awful 100% of the time, and so then maybe you don't... Correct. But that's a small... Small percentage. But because of that, we don't do it at all.

And there are people that are suited for it, and there's people that aren't. I think there's a tiny risk, and that's why we don't do it, is that you might get connected with somebody who had an awful experience and make you think that it's completely awful 100% of the time, and so then maybe you don't... Correct. But that's a small... Small percentage. But because of that, we don't do it at all.

We didn't solve it. I thought we solved it.

We didn't solve it. I thought we solved it.

Yeah.

Yeah.

Yeah. It's the consumers that are getting like those surveys. Filling out those surveys. I filled out 7,000 of them and no changes were made. Yeah. And so don't do those, you know, it's those check marks, likely to recommend. why don't you give me a text box that I can put, this is what's wrong, this is what would have made it better. And then actually do it.

Yeah. It's the consumers that are getting like those surveys. Filling out those surveys. I filled out 7,000 of them and no changes were made. Yeah. And so don't do those, you know, it's those check marks, likely to recommend. why don't you give me a text box that I can put, this is what's wrong, this is what would have made it better. And then actually do it.