Michael Regilio
speaker
2,071 appearances
9 recordings
1 series
first heard Nov 2024
last heard 12 Jul
Michael Regilio’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Jul 2026 with 1.
Appearances
So this has been studied very closely.
Professor Michael Lin at Cornell University is one of the world's leading experts on the psychology of tipping.
And his research has shown some really interesting results.
So he's run a number of experiments.
In one experiment, he gives people two menus.
On one, it states, do not tip.
All the costs are factored into the prices you see on the menu, and the servers are paid a decent living wage.
On the other menu, it says tipping is appreciated, and the prices reflect the fact that the employees are paid the sub-minimum wage.
It turns out, psychologically speaking, everybody prefers the cheaper menu and then to leave the tip.
In fact, many businesses have experimented with no tippings, and more often than not, it doesn't work out.
Yeah, they're out there.
It is a model that is still fighting for survival.
But one of the most high profile examples was restaurateur Danny Meyer.
He had an entire movement called the Hospitality Included model.
And in 2015, they eliminated tipping in all their restaurants.
They raised prices roughly 20% and paid higher base salaries for everyone.
The only problem was that the best servers, they freaking hated it.
The customers all hated it.
And they had to reverse course and bring back tipping.
And this was the fate for pretty much every restaurant chain that tried it.
Showing 281–300 of 2,071 · page 15 of 104
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