Michael Regilio
speaker
2,071 appearances
9 recordings
1 series
first heard Nov 2024
last heard 12 Jul
Michael Regilio’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Jul 2026 with 1.
Appearances
But here's where the findings of the researchers get really interesting.
So even if the service was great, research shows the correlation between great service and tipping really isn't a thing.
There is some correlation.
So this goes counter to what I was just telling you, but there's a lot of my personal experience that runs counter to what the research found, but...
They found that there is some correlation for good service and better tips, but it's actually not very strong.
For the most part, people tip for other reasons.
Again, a lot of this research was done at Cornell University by a guy by the name of Professor Michael Lynn.
He's written extensively about the psychology of tipping.
And his team found that the number one factor is actually just the mood of the customer.
That's it.
A cranky person going to leave a crappy tip no matter what the staff was like.
That's a totally solid point.
But the other factors the researchers found were that the appearance of the server actually plays into it quite a bit.
And sadly, when you read the research, it's not just that if you're shabby looking, of course, you're going to get a worse tip because you look like you don't respect the job and you didn't iron your shirt.
And these are messages that we send to people about how seriously we're taking the job.
No,
Unfortunately, and I hate to say this, an ugly person makes less tips than a good looking person.
Yeah.
Sadly, every woman that's ever waited tables will tell you that's true.
Unfortunate, but true.
Showing 321–340 of 2,071 · page 17 of 104
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