Mike Barnhart

Yeah, him and Aaron still talk every week.

Yeah, him and Aaron still talk every week.

You know, I've heard it from certain companies. At the same time, we just didn't experience it much. Like we did 25% organic growth last year. We're doing on right now. I mean, yesterday we had our largest sales day in company history at almost $600,000. It's just, it seems to be moving in our direction the right way.

You know, I've heard it from certain companies. At the same time, we just didn't experience it much. Like we did 25% organic growth last year. We're doing on right now. I mean, yesterday we had our largest sales day in company history at almost $600,000. It's just, it seems to be moving in our direction the right way.

But I have heard that some, even some of those PE groups have, you know, been down year over year, you know, four to 5%.

But I have heard that some, even some of those PE groups have, you know, been down year over year, you know, four to 5%.

Really?

Really?

Yeah.

Yeah.

I understand.

I understand.

And you do. Well, your business is so different than mine in the fact that if you have a replacement, you're probably not going to see that customer for a long time. Unless you have, I don't know if you have memberships.

And you do. Well, your business is so different than mine in the fact that if you have a replacement, you're probably not going to see that customer for a long time. Unless you have, I don't know if you have memberships.

Yeah, we've got 50,000. So 50,000. Wow. So last year we made a big push on memberships and we went out, we sold 10,000 memberships last year. So I heard like you talk about some of your core tenets this year, call center and marketing. One of ours is actually membership fulfillment. Like we have 30 students in our HVAC school right now to become clean check maintenance techs.

Yeah, we've got 50,000. So 50,000. Wow. So last year we made a big push on memberships and we went out, we sold 10,000 memberships last year. So I heard like you talk about some of your core tenets this year, call center and marketing. One of ours is actually membership fulfillment. Like we have 30 students in our HVAC school right now to become clean check maintenance techs.

And they get good at the turnover? What's that?

And they get good at the turnover? What's that?

Right now, well, these are green people that have no industry experience. We're teaching them, and then we'll flip them to the LTO experience eventually. But for me, that's the biggest unknown part of our business. Like right now, our call volume is so high. And historically, we've always had about 70% of our customers be net new customers, and that's becoming 60 and 50.

Right now, well, these are green people that have no industry experience. We're teaching them, and then we'll flip them to the LTO experience eventually. But for me, that's the biggest unknown part of our business. Like right now, our call volume is so high. And historically, we've always had about 70% of our customers be net new customers, and that's becoming 60 and 50.