Mike Carruthers

But it's one thing to complain, right?

When you complain, you're basically saying something's wrong.

This didn't go well.

It's another thing to say, and this is what I would like you to do to fix it.

This is how to make it right, right?

rather than just complain about what went wrong.

Well, it's primarily about doctors.

And that is, you know, you have an appointment for 9 o'clock, you get there at 9 o'clock, and you sit in the waiting room till 10 because they've overbooked or people came in.

And the excuse they give you is usually, well, you know, things happen and...

But by now, it seems like they should have figured this all out and worked that into the equation.

But it doesn't really seem like they care much that you've had to wait an hour for your 9 o'clock appointment.

And, you know, I'm sorry, but too bad.

And what are they going to do?

You know what I find interesting is that you would think those people, like that office manager you talked to, has been in your situation.

Like, how does she not see this?

Because hasn't she gone to the doctor and had the same problem?

But like you say, she's like scratching her head going, gee, I never thought about that.

Well, hasn't it happened to her?

Let me speak to a manager.

Is that a good approach?