Mike Carruthers

Well, given your track record of getting compensated more times than you don't, you set up maybe up to 85%.

It certainly gives people reason to consider that complaining, if you do it right, can well be worth it.

I've been talking with Eric Z, and the name of his book is The Art of the Constructive Complaint, How to Speak Up, Get Heard, and Turn Everyday Frustrations into Fair Outcomes.

And there's a link to his book at Amazon in the show notes.

Hey, Eric, great.

Thank you for sharing what you know.

I swear, this happens to me all the time.

See if you can relate.

You walk into a room with laser focus, and as soon as you walk into the room...

you forget why you came in.

And believe it or not, it's not dementia, it's not inattention, it's your brain doing something called event segmentation.

Cognitive scientists have shown that every time you cross a boundary, like a doorway, your brain creates what they call a new event boundary.

That boundary acts like a file separator in your memory.

The stuff you were just thinking about gets shoved into one folder, and a fresh new folder gets started when you walk into the next room.

The result is that what you intended to remember becomes harder to access, even though it was right on the top of your mind moments earlier.

In a classic study, researchers had people carry objects through different spaces.

Those who went through a doorway were measurably worse at recalling what it was they were carrying than those who walked the same distance without crossing a doorway.

And I suspect it happens to just about everybody from time to time.

And that is something you should know.

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