Mike Raker

Hello, everyone, and welcome to Experts of Experience. I'm your host, Lauren Wood. Today, I'm joined by Mike Raker, the CTO of Maximus, where their mission is simple yet powerful, making vital government services accessible through transformative technology. Mike is passionate about how AI and machine learning can revolutionize customer experience, as I know many of you are as well.

And I can't wait to explore how he's leveraging these tools to enhance customer journeys, especially within federal and health services. Mike, so great to have you on the show.

And I can't wait to explore how he's leveraging these tools to enhance customer journeys, especially within federal and health services. Mike, so great to have you on the show.

And I can't wait to explore how he's leveraging these tools to enhance customer journeys, especially within federal and health services. Mike, so great to have you on the show.

Thanks for having me.

Thanks for having me.

Thanks for having me.

So your career spans many different industries from defense primes to startups and scale ups. And I'm curious to know, how has your diverse experience really taught you about innovation? and its role in transforming customer experiences.

So your career spans many different industries from defense primes to startups and scale ups. And I'm curious to know, how has your diverse experience really taught you about innovation? and its role in transforming customer experiences.

So your career spans many different industries from defense primes to startups and scale ups. And I'm curious to know, how has your diverse experience really taught you about innovation? and its role in transforming customer experiences.

Thanks again for having me. You know, I'm a student of the world, and I think part of what's really transformed me over time is, you know, your learning journey is really never done, right? So when you take positions at different companies or different parts of different companies, I've worked across the globe, is you take unique insights from all those roles and people that you meet, right?

Thanks again for having me. You know, I'm a student of the world, and I think part of what's really transformed me over time is, you know, your learning journey is really never done, right? So when you take positions at different companies or different parts of different companies, I've worked across the globe, is you take unique insights from all those roles and people that you meet, right?

Thanks again for having me. You know, I'm a student of the world, and I think part of what's really transformed me over time is, you know, your learning journey is really never done, right? So when you take positions at different companies or different parts of different companies, I've worked across the globe, is you take unique insights from all those roles and people that you meet, right?

And I think people that are successful at it are good at understanding those differences, applying their history into new missions, and then harvesting from those organizations and taking them back out, right? And I've had a real pleasure in my career to work with lots of fantastic people, lots of fantastic missions, and hopefully I've contributed equally to what I've gained out of those.

And I think people that are successful at it are good at understanding those differences, applying their history into new missions, and then harvesting from those organizations and taking them back out, right? And I've had a real pleasure in my career to work with lots of fantastic people, lots of fantastic missions, and hopefully I've contributed equally to what I've gained out of those.

And I think people that are successful at it are good at understanding those differences, applying their history into new missions, and then harvesting from those organizations and taking them back out, right? And I've had a real pleasure in my career to work with lots of fantastic people, lots of fantastic missions, and hopefully I've contributed equally to what I've gained out of those.

And that makes me a better technologist over time. Regardless of if I'm working in the US or the UK or elsewhere, I think there are certain truths about the market and tech and how you apply it. And to me, one of those main elements in successful companies and individuals is how do you combine technology and the operational understanding of the mission that it's going to get applied to, right?

And that makes me a better technologist over time. Regardless of if I'm working in the US or the UK or elsewhere, I think there are certain truths about the market and tech and how you apply it. And to me, one of those main elements in successful companies and individuals is how do you combine technology and the operational understanding of the mission that it's going to get applied to, right?

And that makes me a better technologist over time. Regardless of if I'm working in the US or the UK or elsewhere, I think there are certain truths about the market and tech and how you apply it. And to me, one of those main elements in successful companies and individuals is how do you combine technology and the operational understanding of the mission that it's going to get applied to, right?

All customers' missions are unique, but the blind application of technology, just because it's better technology, it very rarely works.