Monica Lewinsky

That's when the CEO delegates. But falcon mode, Jack? That's a third option right in between. Yes, it is. Consider the falcon, besties. The falcon bird of prey must make a 20,000-mile migration every year. But they can't stay up in the air for all 20,000 miles, can they? So what they do is the Falcon swoops down only for specific opportunities, just for critical needs like getting food.

That's when the CEO delegates. But falcon mode, Jack? That's a third option right in between. Yes, it is. Consider the falcon, besties. The falcon bird of prey must make a 20,000-mile migration every year. But they can't stay up in the air for all 20,000 miles, can they? So what they do is the Falcon swoops down only for specific opportunities, just for critical needs like getting food.

That's when the CEO delegates. But falcon mode, Jack? That's a third option right in between. Yes, it is. Consider the falcon, besties. The falcon bird of prey must make a 20,000-mile migration every year. But they can't stay up in the air for all 20,000 miles, can they? So what they do is the Falcon swoops down only for specific opportunities, just for critical needs like getting food.

So Falcon mode at a company is when the CEO keeps a high level, broad perspective of what's going on. Like a Falcon flying in the sky. But then dives in occasionally to fix the critical company issues. Like seeing a field mouse that you just got to eat. The example for Lyft was ride cancellations. Oh, ride cancellations. You know, this is the second top complaint at Lyft.

So Falcon mode at a company is when the CEO keeps a high level, broad perspective of what's going on. Like a Falcon flying in the sky. But then dives in occasionally to fix the critical company issues. Like seeing a field mouse that you just got to eat. The example for Lyft was ride cancellations. Oh, ride cancellations. You know, this is the second top complaint at Lyft.

So Falcon mode at a company is when the CEO keeps a high level, broad perspective of what's going on. Like a Falcon flying in the sky. But then dives in occasionally to fix the critical company issues. Like seeing a field mouse that you just got to eat. The example for Lyft was ride cancellations. Oh, ride cancellations. You know, this is the second top complaint at Lyft.

The first complaint is surge pricing, of course. But the second is when you've been waiting seven minutes for your Lyft to pick you up, and then the Lyft cancels, and you have to start the whole process all over again. Igor in the Camry, what are you doing to me, man? I'm just trying to get to the studio and record a podcast.

The first complaint is surge pricing, of course. But the second is when you've been waiting seven minutes for your Lyft to pick you up, and then the Lyft cancels, and you have to start the whole process all over again. Igor in the Camry, what are you doing to me, man? I'm just trying to get to the studio and record a podcast.

The first complaint is surge pricing, of course. But the second is when you've been waiting seven minutes for your Lyft to pick you up, and then the Lyft cancels, and you have to start the whole process all over again. Igor in the Camry, what are you doing to me, man? I'm just trying to get to the studio and record a podcast.

Now, Lyft's CEO told us in the letter that the reason drivers cancel is that Lyft didn't give the driver enough information about the trip before making them accept or reject it. After accepting the ride, the driver saw the details, but then realized it was inconvenient, so they canceled on us. The solution is just provide the details up front.

Now, Lyft's CEO told us in the letter that the reason drivers cancel is that Lyft didn't give the driver enough information about the trip before making them accept or reject it. After accepting the ride, the driver saw the details, but then realized it was inconvenient, so they canceled on us. The solution is just provide the details up front.

Now, Lyft's CEO told us in the letter that the reason drivers cancel is that Lyft didn't give the driver enough information about the trip before making them accept or reject it. After accepting the ride, the driver saw the details, but then realized it was inconvenient, so they canceled on us. The solution is just provide the details up front.

Give the driver the full picture before they click accept. And you know what, Yetis? That single tweak in the Lyft product cut their cancellation rates by more than half. Only 5% of rides get canceled now compared to 14% of rides a couple of years ago. So Falcon Mode, it may be a third way to run the business. But Jack, I think there's a more fascinating word we've got to share with you.

Give the driver the full picture before they click accept. And you know what, Yetis? That single tweak in the Lyft product cut their cancellation rates by more than half. Only 5% of rides get canceled now compared to 14% of rides a couple of years ago. So Falcon Mode, it may be a third way to run the business. But Jack, I think there's a more fascinating word we've got to share with you.

Give the driver the full picture before they click accept. And you know what, Yetis? That single tweak in the Lyft product cut their cancellation rates by more than half. Only 5% of rides get canceled now compared to 14% of rides a couple of years ago. So Falcon Mode, it may be a third way to run the business. But Jack, I think there's a more fascinating word we've got to share with you.

A word that Borderline requires, beep, a bleep. So Jack, what's the takeaway for all our buddies over at Lyft? The greatest risk to a great product is in shitification. Enshitification. Yeah, it is. That's a new term coined by journalist Cory Doctorow. It describes when a great product starts getting bad.

A word that Borderline requires, beep, a bleep. So Jack, what's the takeaway for all our buddies over at Lyft? The greatest risk to a great product is in shitification. Enshitification. Yeah, it is. That's a new term coined by journalist Cory Doctorow. It describes when a great product starts getting bad.

A word that Borderline requires, beep, a bleep. So Jack, what's the takeaway for all our buddies over at Lyft? The greatest risk to a great product is in shitification. Enshitification. Yeah, it is. That's a new term coined by journalist Cory Doctorow. It describes when a great product starts getting bad.

When a once great product pursues bigger profits, it causes the customer experience to suffer. Well, one reason why enshitification happens, according to the Lyft CEO, is something called additive bias. Additive bias is when instead of fixing a product's problems, you add a new feature and think that that will somehow make it all better.

When a once great product pursues bigger profits, it causes the customer experience to suffer. Well, one reason why enshitification happens, according to the Lyft CEO, is something called additive bias. Additive bias is when instead of fixing a product's problems, you add a new feature and think that that will somehow make it all better.