Monica Lewinsky

Again, this is a corporate letter the CEO is putting out, but this one from Lyft was like given main character energy. Like it was like a thought leadership remix, basically. It was the most thought leader, like LinkedIn thirsty post I've ever seen. But we actually really enjoyed it. We did because he basically invented new words.

Again, this is a corporate letter the CEO is putting out, but this one from Lyft was like given main character energy. Like it was like a thought leadership remix, basically. It was the most thought leader, like LinkedIn thirsty post I've ever seen. But we actually really enjoyed it. We did because he basically invented new words.

Again, this is a corporate letter the CEO is putting out, but this one from Lyft was like given main character energy. Like it was like a thought leadership remix, basically. It was the most thought leader, like LinkedIn thirsty post I've ever seen. But we actually really enjoyed it. We did because he basically invented new words.

He went full Merriam-Webster on the whole concept of a letter to us shareholders. And the two words that stood out to us were in shitification. and falcon mode. Okay, Jack, let's pause the pod for a second. Just focus on falcon mode for a moment. Now, yetis, we have told you about founder mode. That's when the CEO is really hands-on with all the details. And we've told you about manager mode.

He went full Merriam-Webster on the whole concept of a letter to us shareholders. And the two words that stood out to us were in shitification. and falcon mode. Okay, Jack, let's pause the pod for a second. Just focus on falcon mode for a moment. Now, yetis, we have told you about founder mode. That's when the CEO is really hands-on with all the details. And we've told you about manager mode.

He went full Merriam-Webster on the whole concept of a letter to us shareholders. And the two words that stood out to us were in shitification. and falcon mode. Okay, Jack, let's pause the pod for a second. Just focus on falcon mode for a moment. Now, yetis, we have told you about founder mode. That's when the CEO is really hands-on with all the details. And we've told you about manager mode.

That's when the CEO delegates. But falcon mode, Jack? That's a third option right in between. Yes, it is. Consider the falcon, besties. The falcon bird of prey must make a 20,000-mile migration every year. But they can't stay up in the air for all 20,000 miles, can they? So what they do is the Falcon swoops down only for specific opportunities, just for critical needs like getting food.

That's when the CEO delegates. But falcon mode, Jack? That's a third option right in between. Yes, it is. Consider the falcon, besties. The falcon bird of prey must make a 20,000-mile migration every year. But they can't stay up in the air for all 20,000 miles, can they? So what they do is the Falcon swoops down only for specific opportunities, just for critical needs like getting food.

That's when the CEO delegates. But falcon mode, Jack? That's a third option right in between. Yes, it is. Consider the falcon, besties. The falcon bird of prey must make a 20,000-mile migration every year. But they can't stay up in the air for all 20,000 miles, can they? So what they do is the Falcon swoops down only for specific opportunities, just for critical needs like getting food.

So Falcon mode at a company is when the CEO keeps a high level, broad perspective of what's going on. Like a Falcon flying in the sky. But then dives in occasionally to fix the critical company issues. Like seeing a field mouse that you just got to eat. The example for Lyft was ride cancellations. Oh, ride cancellations. You know, this is the second top complaint at Lyft.

So Falcon mode at a company is when the CEO keeps a high level, broad perspective of what's going on. Like a Falcon flying in the sky. But then dives in occasionally to fix the critical company issues. Like seeing a field mouse that you just got to eat. The example for Lyft was ride cancellations. Oh, ride cancellations. You know, this is the second top complaint at Lyft.

So Falcon mode at a company is when the CEO keeps a high level, broad perspective of what's going on. Like a Falcon flying in the sky. But then dives in occasionally to fix the critical company issues. Like seeing a field mouse that you just got to eat. The example for Lyft was ride cancellations. Oh, ride cancellations. You know, this is the second top complaint at Lyft.

The first complaint is surge pricing, of course. But the second is when you've been waiting seven minutes for your Lyft to pick you up, and then the Lyft cancels, and you have to start the whole process all over again. Igor in the Camry, what are you doing to me, man? I'm just trying to get to the studio and record a podcast.

The first complaint is surge pricing, of course. But the second is when you've been waiting seven minutes for your Lyft to pick you up, and then the Lyft cancels, and you have to start the whole process all over again. Igor in the Camry, what are you doing to me, man? I'm just trying to get to the studio and record a podcast.

The first complaint is surge pricing, of course. But the second is when you've been waiting seven minutes for your Lyft to pick you up, and then the Lyft cancels, and you have to start the whole process all over again. Igor in the Camry, what are you doing to me, man? I'm just trying to get to the studio and record a podcast.

Now, Lyft's CEO told us in the letter that the reason drivers cancel is that Lyft didn't give the driver enough information about the trip before making them accept or reject it. After accepting the ride, the driver saw the details, but then realized it was inconvenient, so they canceled on us. The solution is just provide the details up front.

Now, Lyft's CEO told us in the letter that the reason drivers cancel is that Lyft didn't give the driver enough information about the trip before making them accept or reject it. After accepting the ride, the driver saw the details, but then realized it was inconvenient, so they canceled on us. The solution is just provide the details up front.

Now, Lyft's CEO told us in the letter that the reason drivers cancel is that Lyft didn't give the driver enough information about the trip before making them accept or reject it. After accepting the ride, the driver saw the details, but then realized it was inconvenient, so they canceled on us. The solution is just provide the details up front.

Give the driver the full picture before they click accept. And you know what, Yetis? That single tweak in the Lyft product cut their cancellation rates by more than half. Only 5% of rides get canceled now compared to 14% of rides a couple of years ago. So Falcon Mode, it may be a third way to run the business. But Jack, I think there's a more fascinating word we've got to share with you.

Give the driver the full picture before they click accept. And you know what, Yetis? That single tweak in the Lyft product cut their cancellation rates by more than half. Only 5% of rides get canceled now compared to 14% of rides a couple of years ago. So Falcon Mode, it may be a third way to run the business. But Jack, I think there's a more fascinating word we've got to share with you.