Monica Lewinsky
👤 PersonAppearances Over Time
Podcast Appearances
Give the driver the full picture before they click accept. And you know what, Yetis? That single tweak in the Lyft product cut their cancellation rates by more than half. Only 5% of rides get canceled now compared to 14% of rides a couple of years ago. So Falcon Mode, it may be a third way to run the business. But Jack, I think there's a more fascinating word we've got to share with you.
A word that Borderline requires, beep, a bleep. So Jack, what's the takeaway for all our buddies over at Lyft? The greatest risk to a great product is in shitification. Enshitification. Yeah, it is. That's a new term coined by journalist Cory Doctorow. It describes when a great product starts getting bad.
A word that Borderline requires, beep, a bleep. So Jack, what's the takeaway for all our buddies over at Lyft? The greatest risk to a great product is in shitification. Enshitification. Yeah, it is. That's a new term coined by journalist Cory Doctorow. It describes when a great product starts getting bad.
A word that Borderline requires, beep, a bleep. So Jack, what's the takeaway for all our buddies over at Lyft? The greatest risk to a great product is in shitification. Enshitification. Yeah, it is. That's a new term coined by journalist Cory Doctorow. It describes when a great product starts getting bad.
When a once great product pursues bigger profits, it causes the customer experience to suffer. Well, one reason why enshitification happens, according to the Lyft CEO, is something called additive bias. Additive bias is when instead of fixing a product's problems, you add a new feature and think that that will somehow make it all better.
When a once great product pursues bigger profits, it causes the customer experience to suffer. Well, one reason why enshitification happens, according to the Lyft CEO, is something called additive bias. Additive bias is when instead of fixing a product's problems, you add a new feature and think that that will somehow make it all better.
When a once great product pursues bigger profits, it causes the customer experience to suffer. Well, one reason why enshitification happens, according to the Lyft CEO, is something called additive bias. Additive bias is when instead of fixing a product's problems, you add a new feature and think that that will somehow make it all better.
Yeah, like instead of fixing the boarding process on an airplane, you just add boarding priority up charges.
Yeah, like instead of fixing the boarding process on an airplane, you just add boarding priority up charges.
Yeah, like instead of fixing the boarding process on an airplane, you just add boarding priority up charges.
No, it actually made the problem worse, airlines. Well, Lyft's CEO basically acknowledged that this is an issue facing Lyft, but it's also facing all of the tech industry. He pointed out artificial intelligence, where every chatbot suddenly gets new features, new bells and whistles. But what about like the underlying hallucination problem?
No, it actually made the problem worse, airlines. Well, Lyft's CEO basically acknowledged that this is an issue facing Lyft, but it's also facing all of the tech industry. He pointed out artificial intelligence, where every chatbot suddenly gets new features, new bells and whistles. But what about like the underlying hallucination problem?
No, it actually made the problem worse, airlines. Well, Lyft's CEO basically acknowledged that this is an issue facing Lyft, but it's also facing all of the tech industry. He pointed out artificial intelligence, where every chatbot suddenly gets new features, new bells and whistles. But what about like the underlying hallucination problem?
Well, Jack, the result of that bias for adding things is in shitification. The product gets worse. So, Yetis, try out Falcon Mode to fix your additive bias and make sure to avoid in shitification. Yes. For our second story, Amazon was reportedly going to add a tariff fee to the checkout when you buy something from Amazon, but then the White House heard and gave them a call.
Well, Jack, the result of that bias for adding things is in shitification. The product gets worse. So, Yetis, try out Falcon Mode to fix your additive bias and make sure to avoid in shitification. Yes. For our second story, Amazon was reportedly going to add a tariff fee to the checkout when you buy something from Amazon, but then the White House heard and gave them a call.
Well, Jack, the result of that bias for adding things is in shitification. The product gets worse. So, Yetis, try out Falcon Mode to fix your additive bias and make sure to avoid in shitification. Yes. For our second story, Amazon was reportedly going to add a tariff fee to the checkout when you buy something from Amazon, but then the White House heard and gave them a call.
How Amazon responded says something big about Trump's first 100 days. Now, Yetis, last week, remember, we introduced you to a concept we call the tariff fee. A separate surcharge that we're already seeing on our receipts. It's basically a corporate way of saying, hey, this price hike, it's not our fault. Don't blame us. Blame the trade war.
How Amazon responded says something big about Trump's first 100 days. Now, Yetis, last week, remember, we introduced you to a concept we call the tariff fee. A separate surcharge that we're already seeing on our receipts. It's basically a corporate way of saying, hey, this price hike, it's not our fault. Don't blame us. Blame the trade war.
How Amazon responded says something big about Trump's first 100 days. Now, Yetis, last week, remember, we introduced you to a concept we call the tariff fee. A separate surcharge that we're already seeing on our receipts. It's basically a corporate way of saying, hey, this price hike, it's not our fault. Don't blame us. Blame the trade war.
Our prediction then was that the specific term you choose for the price hike would become politicized. Like some companies may label the tariff fee as a Trump fee. Which implies this is Trump's fault. Or other companies may call it the China fee. Which implies this is China's fault. Basically, the term you choose for the tariff fee of a price hike carries some political baggage.