Monika Berg

And luckily, my boss stepped in.

But my boss ended up in the hospital.

Oh, wow.

But this gentleman, I mean, he wasn't a gentleman, really, but he ended up going to prison because it was the third offense for this type of assault.

So it scared me a lot.

And it almost made me not want to pursue this career.

But luckily, I did.

Lucky for all of us, you did.

But it can be quite intimidating.

And it made me...

make choices for the later stages of my career and that definitely has guided the way that i you know choose my jobs how i design my bar how i you know think about the way that i want to construct the team and kind of these things so and just thinking about that the fact you can find yourself in really difficult situations like drink fueled alcohol fueled situations

stand up for themselves and the place and then sticking to that.

But what we don't want for this situation to ever be is a situation where you feel scared or where you feel like you can't handle it, where you feel like you don't know what to do, but you have to deal with it because you have no other choice.

And that's kind of something that you build over months and years.

It's not something that you can throw people into and say, yeah, you deal with it because you're in charge now.

you know, like creating this environment where people learn how to deal with people.

Because many times, I think for Eric and Jeff and myself in the past, we didn't know because it wasn't as accepted this kind of, I mean, guest psychology was like, would you like another drink?

No.

Guest psychology is also how do you feel today?

How was your week?