Natajia Miller
👤 SpeakerAppearances Over Time
Podcast Appearances
And she came here basically like on her last string.
And after those interactions and seeing that people care, she said that it was better than the therapy that she had had.
So this is service.
Of course, you know, we can give you a cold towel and all the things, but
caring when people come in for their anniversaries we're excited like it's our aunt's anniversary you know because marriage is beautiful because we some of us know what it's like to be married when people come and their kid is celebrating a birthday some of us have kids so it's like it's a do unto others
On steroids, because if I am at a resort and I'm either going through something negative like a divorce or going through something beautiful like a 10 year anniversary, I want to feel like I'm seen, feel like I'm heard, feel like I'm cared for, feel like you're in it with me.
And I think that that's what makes, that's the touch that my experience, as well as the team's experience, I can't take full credit for it, but that's what makes us different.
And that's what I'm most proud of is
at the end of the day, when people come to Embrace, they always say, I feel like I visited an aunt.
And it's not because, you know, the pots and pans are out.
It's because you feel like somebody cares about you at this place.
So oftentimes when guests are leaving, they're hugging us.
They're, you know, hey, I'll send you back.
Because we create relationships.
And that's something that I also think that the world is losing out on as the years go by is true relationship, true human connection.
So
We are definitely going to continue to be the catalyst for that, for sure.
Oh, yeah.
So our repeat numbers are between 40 to 50%.
And again, it's a beautiful resort and the area is beautiful, the clearest water you've ever seen.