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Natajia Miller

👤 Speaker
435 total appearances

Appearances Over Time

Podcast Appearances

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And she came here basically like on her last string.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And after those interactions and seeing that people care, she said that it was better than the therapy that she had had.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

So this is service.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

Of course, you know, we can give you a cold towel and all the things, but

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

caring when people come in for their anniversaries we're excited like it's our aunt's anniversary you know because marriage is beautiful because we some of us know what it's like to be married when people come and their kid is celebrating a birthday some of us have kids so it's like it's a do unto others

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

On steroids, because if I am at a resort and I'm either going through something negative like a divorce or going through something beautiful like a 10 year anniversary, I want to feel like I'm seen, feel like I'm heard, feel like I'm cared for, feel like you're in it with me.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And I think that that's what makes, that's the touch that my experience, as well as the team's experience, I can't take full credit for it, but that's what makes us different.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And that's what I'm most proud of is

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

at the end of the day, when people come to Embrace, they always say, I feel like I visited an aunt.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And it's not because, you know, the pots and pans are out.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

It's because you feel like somebody cares about you at this place.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

So oftentimes when guests are leaving, they're hugging us.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

They're, you know, hey, I'll send you back.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

Because we create relationships.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And that's something that I also think that the world is losing out on as the years go by is true relationship, true human connection.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

So

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

We are definitely going to continue to be the catalyst for that, for sure.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

Oh, yeah.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

So our repeat numbers are between 40 to 50%.

Mick Unplugged
Redefining Island Hospitality: Natajia Miller’s Story of Resilience

And again, it's a beautiful resort and the area is beautiful, the clearest water you've ever seen.