Nathan Isaacs

Welcome back to Insights Unlocked.

In this episode, we're joined by Jeff Lash, a longtime product leader, to explore how teams can turn voice of customer insights into smarter product decisions.

We dig into why asking follow-up questions matters, how to balance qualitative and quantitative feedback, and what separates high-performing product teams from the rest.

If you care about building better products, this one's for you.

Enjoy the show.

Welcome to the Insights Unlocked podcast.

I'm Nathan Isaacs, Principal Content Marketing Manager at UserTesting.

And our host today is Mike McDowell, one of UserTesting's Principal Solutions Marketing Managers.

Welcome back, Mike.

Always glad to be back.

Thanks, Nathan.

And our guest today is Jeff Lash.

Jeff is a seasoned product management leader and advisor, currently VP of product management at Insperity, with decades of experience helping B2B teams turn customer insight, voice of customer, and product strategy into better decisions and stronger outcomes.

Welcome to the show, Jeff.

It's nice to be here.

Thank you very much for having me.

welcome to insights unlocked an original podcast from user testing where we bring you candid conversations and stories with the thinkers doers and builders behind some of the most successful digital products and experiences in the world from concept to execution

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