Nathan Isaacs

Thank you very much.

And if you enjoyed today's show, please share it with a friend or leave us a rating and review on Apple Podcasts.

And until next time, this is Insights Unlocked, an original podcast from User Testing.

Welcome back to Insights Unlocked.

In this episode, we're joined by Amy Wigdahl, Principal Solution Marketing Manager at UserTesting.

We dig into the future of banking and FinTech as we head into 2026.

We'll talk about how AI is making digital banking more personal, why precision matters more than ever, and what banks need to do to build real trust with customers.

Enjoy the show.

Welcome to Insights Unlocked, an original podcast from User Testing, where we bring you candid conversations and stories with the thinkers, doers, and builders behind some of the most successful digital products and experiences in the world, from concept to execution.

Welcome to the Insights Unlocked Podcast.

I'm Nathan Isaacs, Principal Content Marketing Manager at UserTesting.

And our guest today is Amy Wigdahl, a Principal Solution Marketing Manager at UserTesting.

Welcome, Amy.

Amy, can you share with listeners just what you do at UserTesting?

What does a Principal Solution Marketing Manager do?

Yeah, we were just saying before we started recording that you're going to have dinner with a customer later tonight.

And from those conversations and from the research that you're doing, I'm just wondering, as we head into 2026, what are these banks, what are these financial organizations thinking about when it comes to customer experience and customer insights?

Yeah, as you're talking about that, I'm thinking you really need the AI, which has that ability to just be personal, know all that information at scale.

But you need the AI to wait for you to make that first move, right?

If it's coming to you and say, hey, Nathan, I see you're doing this or that about your relationship or your new home, you're like, whoa, that is a little too creepy.