Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Nathan Latka

๐Ÿ‘ค Speaker
223769 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Early warning for what?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So you can be with like churn zero and some of these retention tools?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So talk to me a little bit about how many customers today, how many full-time, sorry, how many customers are paying you at least something per month right now?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Well, okay, so you're very much an enterprise motion.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

I mean, you're charging a lot.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

10 days now so getting some traction here but we're just so g hold on slow down a little bit i want to slow down a little bit i want to break down some of this so you launched r2d2 join r2d2.com it has 288 users right now in the chrome store and 13 reviews did you do something specific to get those 13 reviews so quickly did you ask and if so what copy did you use to get the reviews

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Yeah.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

I mean, that's a key thing about when you launch on the stores, you've got to figure out how to get five-star reviews quickly.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

So after you posted, you got Ryan Laughlin to give it, Susie Pang, Paul Arambol.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

These are all, it sounds like active customers on the platform that you asked.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

That's great.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Okay.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

I love this.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Um, how many, so I guess 70 folks, 70 paying customers today, you're doing $185,000 a month in revenue.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

That means the average customer is paying something like two to 2,500, three grand a month for the tool.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

What are ways that you upsell?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Do you upsell on number of customers, number of seats, feature-based upselling?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

How do you do it?

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

Well, it's just when I go to your pricing page, I see an error.

SaaS Interviews with CEOs, Startups, Founders
Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

It says, hello, this quiz is unavailable.