Nathan Latka
👤 SpeakerAppearances Over Time
Podcast Appearances
I know, I thought you were, I was going to say UX.
Customer success is important.
And there are three things we're going to talk about here.
We're going to talk about why customer success is so valuable, what's the challenge in working with customer success, and what opportunities does customer success present.
So customer success gets 4,000 average-wise
Calls per month.
That's 4,000 qualitative data points.
And I want to talk for a second about qualitative and quantitative because we work a lot with numbers, right?
Follow the numbers.
Data doesn't lie.
Data lies.
Sorry.
Quantitative is not better than qualitative, and here's why.
Let's say last year in my company I made $6 million in revenue.
Good or bad?
Do you know?
No, you don't know.
Sounds good on the surface.
Six million is not a bad number.
Nice job.