Nathaniel Whittemore

They call APIs, invoke MCP tools, and run CLI commands directly.

Though, two and a half years ago, we made a decision.

Rebuild Salesforce for agents.

Instead of burying capabilities behind a UI, expose them so the entire platform will be programmable and accessible from anywhere.

If your platform requires humans to click through UIs or write code directly to make progress, it is not ready for the agentic enterprise.

The goal, they say, is that, quote, work that used to pull people out of the conversation now happens inside it.

Not just text back and forth, but approvals, decisions, rich data, full workflows all surfaced inside the channels where your people already are.

That's what it means for the conversation to be the interface.

Now, of course, taking a step back, it makes sense why Salesforce with their Slack platform is particularly keen on making the conversational interface of work more robust, given how much of that conversation happens on their Slack product.

Certainly, it sounds like they're already seeing just how integral to this agentic evolution Slack is, writing that custom agents on Slack have grown 300% since January.

Now, to give context for just how complete a change they're thinking about, they start their announcement article with a quote from Salesforce co-founder Parker Harris.

Why should you ever log into Salesforce again?

With apologies to my Salesforce and AgentForce listeners, Salesforce announcements don't always get a ton of attention.

And that's not just Salesforce, that's basically any company that's not named Anthropic or OpenAI at this point.

This one, however, got a ton of chatter, with people immediately grokking the significance of the trend outside of Salesforce itself.

Writes Jacob Hampson, This is the future.

Every app headless with the head being your chat or message or agent interface of choice.

Now, the conversation about headless agents and headless software was starting even before that, but you could really start to feel it pick up and move away from just developers into more mainstream knowledge work circles after this announcement.

Speaking of announcements, we got another enterprise agent-related announcement yesterday, this time from OpenAI.

Not content to sit back and let this just be the week of GPT images too, OpenAI announced what they're calling workspace agents.