Nathaniel Whittemore

Seb writes, the models are already exceptional, but most people use them like driving a Ferrari with the handbrake on.

Not because they aren't smart or lack ambition.

They've just never seen what a well-configured environment looks like or what it can do.

To solve this problem, we aligned around three core principles for Glass.

Glass is the name of this internal system.

One, don't limit anyone's upside.

The default approach, Seb writes, for non-technical users is to simplify.

Put the product on rails, offer fewer options, and make it dummy-proof.

We couldn't disagree more.

At Ramp, power users thrive on multi-window workflows, deep integrations, scheduled automations, persistent memory, and reusable skills.

The goal isn't to remove complexity, but to make it invisible while preserving full capability.

Now, I want to pause here because I don't think that I can stress how much I am also seeing this, and I think it breaks a lot of our conventional wisdom in important ways.

Every time I drop some program, like ClawCamp, I am reminded that AI is this very different paradigm where people are not looking for the simple, easy, or dumbed-down way to do things, but are instead looking for the full capability set that can unlock totally transformational approaches.

Now, I think part of what makes this different than previous categories of software is that even when you are sitting there by yourself in your office or at your desk trying to figure things out, you are not actually alone in that pursuit.

Because of AI, we have the world's greatest tutors, coaches, and build partners sitting there just waiting to help us work through whatever problems we encounter.

So the difference is that where in the past you couldn't necessarily support every user inside your organization to take on the hardest challenges because you simply didn't have the human resources to help them work through their problems at any sort of reasonable pace, the fact that they can now partner with AI itself to work through those problems totally changes the equation.

What RAMP is showing you is that this can turn into a design principle that changes the shape of what a great AI-using organization looks like.

I think this is going to be one of the most important mental resets.

It is not that in your large enterprise, you should throw everyone into the deep end of the pool all at once.

But you also should not assume that there are some people who are going to be just chat users and some people who are only going to be co-work users and some superstars who get to use cloud code.