Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Neil Breaux

๐Ÿ‘ค Speaker
241 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

The mission of what we do, Nathan, for our customers, it's really the thing that gets me up at night.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

So this isn't a go make money and figure out how to transact.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

This is, for me, and this is why I said put me in, coach, this is a company that's going to make a difference for a long time.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

I don't want to leave for a long time.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

This is a company I want to, quite frankly, if I can, retire at.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

And there's so much runway for the business that we're doing.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

So that's how I looked at it, Nathan, versus the dollars and cents behind it.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

We've got over close to 400 now, enterprise customers, all enterprise B2B and large enterprise to give you context.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

Yeah, we've done a great job around our retention rates are in the mid to high 90s, right?

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

So we do a phenomenal- Gross or net?

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

Gross.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

We actually put a press release out for our net retention.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

Our net retention is in the 115, 121% range, right?

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

So it's a-

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

It's very nice.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

What we've done as a team extremely well is we went to the Philips Healthcare of the World carrier who, predominantly, fascinating, by the way, Nathan, is those customers many times, even those huge logos, still are doing manual processes for the thing that I talked about as the workflow.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

We've done a phenomenal job growing the wallet share of the existing customer base.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

Quite frankly, some of the customer count, as you've seen other companies,

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

we look at the quality of the customer count.

SaaS Interviews with CEOs, Startups, Founders
ServiceMax Breaks $150m ARR, Kills 2021 SPAC, Growing 20-35% This Year Helping 400 Customers Schedule Technicians to do Physical Repairs

And of those 400 initially three and a half years ago, we've created a lot of new logo impetus too to make up for the kind of customers that we quite frankly didn't really address in the manner that we think we could grow into.