Nick Turley

I'm really excited about the updates we just made with 5.3, 5.4, et cetera, because that is when we take a lot of user feedback and we methodically address it, and obviously that shows up in our retention as well.

So sort of one-third, one-third, one-third between classic friction removal and access, core product investments, and then pure model improvements.

two things at the end of the day.

Obviously, reaching more people is really important because it's a direct manifestation of our mission to the world where the more people we can introduce to the benefits of AI, the better that is.

But we're also really excited to go deeper.

And that means taking the same billion users that find value in ChatGPT today and

and actually providing more meaningful value in the world, like actually helping them achieve their goals, not just answering questions.

So I'll talk about how we get to more scale, but I think it's important to remember that the way this technology is evolving, we're going to go beyond pure chatbots pretty fast.

I think on scale, it's shocked me how many people have found value in ChatGPT as it works today because

I don't think delegation is a natural skill for most.

And ChatGPT is a pretty, it's a power tool, right?

You come to it, it doesn't tell you what it's for.

You kind of have to discover it on your own and you have to use it and then you'll learn about this prompt that was really cool and then maybe you're on Twitter and you learn about another one or you're on Instagram and you learn another one.

But the product, it's like a raw appliance.

And I think one thing we really need to nail as we reach the next set of users

is a product that has a bit more of an affordance.

Because I think for most people, they're very, very busy.

And everyone, I think, in the world has intelligence-constrained problems, like problems that more intelligence could help with.

But you need to frame that to people.

And I still feel like we're a little bit too much like a computer terminal, and it needs to feel more like software, like an operating system of software.