Nicole Nguyen

this separate inbox called AI inbox that bubbles up to the top things that it thinks are action items from your email that are important, like forms from your dentist or a vehicle registration renewal notice from the DMV.

And it'll summarize that email and create a task list for you.

And a part of that management suite is also this new kind of way to search.

So if I search, for example, what is my shoe size at

Ultra, which is like a writing shoe, it'll look through my order history emails in Gmail and then just give me the answer right up at the top.

Those are canned.

Gmail is using some kind of smarts to serve you those auto replies.

But these suggested replies are full-fledged emails with the header, your outro, Nicole-ism or Peter-ism that you would usually write when writing emails.

It can include relevant information from previous emails.

And Help Me Write, which is a different tool than suggested replies, is this little sparkly new pencil tool.

One of the most common concerns and complaints that people have with AI tools are the rates of hallucination.

Yes, and I think that's why they're rolling out these tools really slowly, and they're testing it with a limited subset of people and then broadening it out to a wider audience.

They definitely don't want to break a fundamental communication tool for 3 billion people, which is the size of Gmail's platform.

Gmail is definitely the dominant email provider and has been

for a long time.

But for sure, Outlook is giving Gmail a run for its money.

And there are also AI native inboxes from companies like Superhuman and Fixer AI that do all of the things that I've just mentioned already.

But they are pricey because they're aimed at a corporate consumer.

And so Gmail's rollout of these kinds of features is really compelling because it's more likely that your mom and your cousin and...

your colleagues will all start to use these kinds of tools.