Nilay Patel

And you're obviously thinking about employment arbitration.

And there's like wildly different universes.

Another week we could spend on is I think terms of service agreements should be illegal.

But that's a different podcast for a different time, maybe with more booze.

You're mentioning the fact that people just feeling heard leads to trust, I think is the transition I want to make to AI.

You mentioned that idea to me the first time we spoke about this.

I've been thinking about it ever since.

If there's one thing an AI system can do, it is just make you feel heard.

Like in every positive way that that can happen, in a startling number of new and quite frankly shocking negative ways, the AI systems will just listen to you.

Over and over and over again.

Is that something, as you have developed the AI arbitration system, is that something that you've leaned into?

Is that the heart of it?

Because that feels like, well, if the technology can do one thing, it is just listen to these parties until they're done.

So let's talk about your actual product.

Yeah.

Right now, I think it's just documents only and construction disputes, right?

That's right.

That's where the product is.

Describe why you picked that and then just walk me through step by step.

How do you use this thing?