P.V. Kannan

All of them are true.

But I think the world deserves to know how the customer service world can be fixed.

And, you know, there's a lot of, you know, wrong information floating around.

And I thought, let me just correct it by writing a book.

What we do is essentially use artificial intelligence to

automate customer service interactions, right?

So the conversations you have with

brands, you know, today's on-demand customer wants, you know, resolution right away.

They don't want to wait.

They don't have patience and artificial intelligence helps and kind of taking, doing the heavy lifting.

A sweet spot customer is, you know, a brand that has millions of consumers where it's really challenging to handle all the inquiries that come in through email, chat,

messaging, you know, phone calls and so on and so forth.

So anyone who's got, you know, over a million customers and they have to, you know, in a demanding industry, which is service oriented, we are a perfect fit.

It may on an average 250,000.

We launched the company in 2000 and it's evolved over a period of time.

My background is my first company in the 90s developed chat as a customer service vehicle, right?

And went through the dot-com boom.

And then I had an opportunity to visit contact centers, you know, all around the US and was just blown away by a number of people.

We're servicing, you know, the U.S.

economy.