Pablo Palafox

So it's very important that we continue building towards a really human-like experience.

Again,

Voice is obviously a primary channel for us, but even across the board, like everything should feel human.

Everything should feel just a very natural exchange of information as we were discussing before.

We're just trying to build

an AI workforce that is almost colleagues to, to the employees in these companies so that they almost collaborate together.

That is very important to, to the DNA that we're building in, in, in Hapro.

It almost goes with, with the name, if you will.

Like there's that, there's, there's that, um,

human-like sense in the product we build for our customers.

It's a bright future.

It's a very cool feature because a lot of the work that we're helping our customers automate is work that no one really wants to do.

Think about collecting payments from customers.

Would you really want to be calling your customer to be like, hey, you know, this invoice is past due, man.

Are you going to pay?

Who wants to be doing that, right?

Who wants to be calling a list of doorman accounts to see who would want to ship with us or who would want to be picking up a call from an angry customer whose delivery was late or whose technician

broke the boiler or whose technician didn't fix the router.

That is the sort of problems that agents can help your human teams alleviate so that, again, your humans can actually take that steak dinner with your customer and work on building up the relationship, not on fixing the operational problems.

That's the problem space we're looking at, the operational complexity that these businesses have that no one really wants to do, but that has to get done.