Patrick O'Shaughnessy

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Hello and welcome, everyone.

I'm Patrick O'Shaughnessy, and this is Invest Like the Best.

This show is an open-ended exploration of markets, ideas, stories, and strategies that will help you better invest both your time and your money.

If you enjoy these conversations and want to go deeper, check out Colossus Review, our quarterly publication with in-depth profiles of the people shaping business and investing.

You can find Colossus Review along with all of our podcasts at joincolossus.com.

My guest today is Jesse Zhang.

Jesse is the co-founder and CEO of Decagon, one of the fastest growing AI customer service companies.

Decagon provides a centralized AI engine to auto resolve issues at any time in every language and across every channel.

Jesse shares his systematic approach to finding product market fit by asking potential customers exactly how much they pay for solutions.

We explore why customer service and coding have emerged as two of the clearest AI use cases for enterprise and the key business and technical factors behind Decagon's momentum.

We also discussed the intense competitive dynamics of building an AI today, strategic decisions around building proprietary models and deploying AI agents at enterprise scale.

Please enjoy this great conversation with Jesse Zhang.

I asked about it to begin because I'd love to spend some time on just what this environment is like building a company like yours against formidable competitors in probably the most exciting era of technology that any of us will ever live through.

And words like this defeated.

I've heard the word violence recently about a company culture aggression.

Like these are not words that were being used three years ago or four years ago.

In fact, if you use them, it was a big problem for you.