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Paul Dix

๐Ÿ‘ค Speaker
750 total appearances

Appearances Over Time

Podcast Appearances

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

So I expect more of that.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

What I anticipate is we will build a collection of skills for individual tasks.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

So we have this pipeline for how customers get support.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

We have our 24x7 support org.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

Things come in.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

If they can answer it, great.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

If they can't, they log an issue in a specific GitHub repo that we have called EARS, E-A-R.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

engineering assistance request.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

And basically that gets logged and then an engineer looks at it and whatever.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

So what we haven't done yet is built a set of agent skills to help process those and help engineers dig into stuff.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

So I expect we'll probably be doing that

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

I'm guessing like a lot more skill development stuff around those specific kinds of workflows, right?

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

Support thing comes in, do this.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

If you're trying to do this in a production cluster, do this, right?

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

The kind of stuff where it will like preload as a context that's important and a set of tools and just make it easier, right?

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

But yeah, I mean, the collaboration part is tricky.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

I still, I'm thinking maybe we should be doing like a, you know, like an occasional like engineering demo to each other.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

Like we also have like a Slack channel where we can post, you know, demo videos of things.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

But again, this is all kind of like ad hoc.

The Changelog: Software Development, Open Source
Building the machine that builds the machine (Interview)

It's not.