Paul Kudrowski

I got a person who sits in the back office and tries to say, whenever they say zip code, they don't always have a dash.

What do I do with that?

These are all things that people do that not only is it a job, but it prevents a more competitive landscape emerging.

I don't want to have 20 providers because it's too hard to bring on new providers.

If you think about the ways that companies communicate with each other at a very low and boring level, it's kind of like English, French, Spanish.

Spanish.

It's the things that large language models are good at.

They know the grammar.

They can predict the next token.

They say, yeah, yeah, yeah, that's a zip code.

I know it doesn't look like a zip code, but that's a zip code.

All these kinds of very mundane.

Think about that as one of the areas that I think there's huge promise.

I actually think that this is an area where, and we've got a company that we've been looking at in this area as an

investment, but it's just broadly makes the most sense that these are all languages that these models can handle really effectively.

And it's at that level.

We got sucked into the idea of they sound so much like us, this must be super important.

That's kind of a dead end because you can only, as you watch public companies increasingly pulling back and saying, oh, we added a bunch of chat stuff to all of our products last quarter.

And then analysts asked how that's doing.

And yeah, not so much.