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Professor Alison Wood Brooks

👤 Speaker
758 total appearances

Appearances Over Time

Podcast Appearances

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And what are the three categories one could be?

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And might lower your value.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

I feel attacked.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

No, but I, you know, that's interesting because.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

Is it true that some people who over-talk are less respected?

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

Can you over-talk?

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

I had this thought many years ago based on, again, observations I'd seen in boardrooms that I'd been in.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And I'd see 12 of my team members in a boardroom

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

trying to come to an idea for a campaign we were doing.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And I noticed that one particular person who I shan't name, many years ago in our New York office, would talk so much and I would say too much to the extent that the next time they spoke, I could see everybody in the room not paying attention and discounting it before it'd come.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

So I came up with this idea.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

I was like, I think we all have a contribution score.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

Like a credit score.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And it's based on how thoughtful...

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

and valuable our previous contributions have been.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And what I would see is with this particular person, I shall call her Katie, the minute she spoke halfway through her first sentence, I could see the person sat next to her basically just pre-rebuttaling it, like pre-dismissing it.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

And then on the contrary, there's another particular person in our Manchester office back in the day who spoke so little that the minute they spoke,

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

It was like the room fell silent and we all just swung our heads over to them because we were like, here comes a really good take.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

So I thought everybody has a contribution score, protect yours.

The Diary Of A CEO with Steven Bartlett
Harvard’s Behaviour Expert: The Psychology Of Why People Don't Like You!

The other thing in line with that that I've noticed from people with a low contribution score in businesses that I've got, whatever, is they're bad switchers.