Rachel Botsman

And that's what gives me hope that it's not actually about customers and brands or citizens and politicians. It should be about those things. But those systems and institutions are very hard to influence and fix. But your workplace, that is an environment you can somewhat control and influence and shape. And I've seen in teams how quickly you can change culture, how quickly... dynamics can shift.

And that's what gives me hope that it's not actually about customers and brands or citizens and politicians. It should be about those things. But those systems and institutions are very hard to influence and fix. But your workplace, that is an environment you can somewhat control and influence and shape. And I've seen in teams how quickly you can change culture, how quickly... dynamics can shift.

And that's what gives me hope that it's not actually about customers and brands or citizens and politicians. It should be about those things. But those systems and institutions are very hard to influence and fix. But your workplace, that is an environment you can somewhat control and influence and shape. And I've seen in teams how quickly you can change culture, how quickly... dynamics can shift.

And so I think if people can go to work or be at work and feel trusted and feel like they can take risks and feel safe to take mistakes, it might just be the only part of their life where they have that experience.

And so I think if people can go to work or be at work and feel trusted and feel like they can take risks and feel safe to take mistakes, it might just be the only part of their life where they have that experience.

And so I think if people can go to work or be at work and feel trusted and feel like they can take risks and feel safe to take mistakes, it might just be the only part of their life where they have that experience.

Don't wait for a program. I think if it's a program, it's actually sometimes a problem because it's like imposed versus really coming from people.

Don't wait for a program. I think if it's a program, it's actually sometimes a problem because it's like imposed versus really coming from people.

Don't wait for a program. I think if it's a program, it's actually sometimes a problem because it's like imposed versus really coming from people.

One last tip I give is around empathy. So empathy is a really important trait of being trustworthy in our character. And I think empathy can sometimes be mistaken for like putting yourself in someone else's shoes. It's not really what empathy is. Empathy is more like curiosity. So you genuinely want to understand what that person thinks and where they're coming from.

One last tip I give is around empathy. So empathy is a really important trait of being trustworthy in our character. And I think empathy can sometimes be mistaken for like putting yourself in someone else's shoes. It's not really what empathy is. Empathy is more like curiosity. So you genuinely want to understand what that person thinks and where they're coming from.

One last tip I give is around empathy. So empathy is a really important trait of being trustworthy in our character. And I think empathy can sometimes be mistaken for like putting yourself in someone else's shoes. It's not really what empathy is. Empathy is more like curiosity. So you genuinely want to understand what that person thinks and where they're coming from.

And then the important piece is that it's followed with care. So it's really about how you take the listening and then you turn it into something active that you make that person feel supported and you demonstrate that you care.

And then the important piece is that it's followed with care. So it's really about how you take the listening and then you turn it into something active that you make that person feel supported and you demonstrate that you care.

And then the important piece is that it's followed with care. So it's really about how you take the listening and then you turn it into something active that you make that person feel supported and you demonstrate that you care.

So that would be my other thing is that when you're trying to be empathetic, it's not just on the listening component, the information in, it's how you create the scaffold and the support structures that that person feels held.

So that would be my other thing is that when you're trying to be empathetic, it's not just on the listening component, the information in, it's how you create the scaffold and the support structures that that person feels held.

So that would be my other thing is that when you're trying to be empathetic, it's not just on the listening component, the information in, it's how you create the scaffold and the support structures that that person feels held.

It's a funny subject to study because it's really intangible, trust. But it came from a fascination in human connection. So I've always been interested in why we're attracted to some people and we repel from others. I've always been interested in what holds groups and teams and society together. And the force, the social glue is trust.

It's a funny subject to study because it's really intangible, trust. But it came from a fascination in human connection. So I've always been interested in why we're attracted to some people and we repel from others. I've always been interested in what holds groups and teams and society together. And the force, the social glue is trust.