Raheel Retiwalla

Yeah, Daniel, I mean, I would say that, you know, I've been in healthcare for over a decade, working with health plans and health systems, trying to figure out how to use digital better, how to improve operations.

But it wasn't until in 2020, during COVID, actually, a study was released by an organization called JAMA, along with McKinsey, that mentioned

$500 billion of waste, administrative waste, in just managing how healthcare runs, not the cost of actually providing healthcare.

It's just managing the way healthcare runs is 500 billion.

And what that article did is essentially

articulated exactly what operational areas are driving that.

And it was COVID time, we were as a company thinking about healthcare from an AI perspective, even before generative AI at that time.

And reading that just kind of stuck, that stuck in us.

And we said, you know what, if there's nothing else we could do and contribute to the US healthcare ecosystem,

just increasing the efficiency, increasing productivity, and making sure that, you know, we can reduce this administrative burden, that would be huge for us.

And we started our journey then.

And it wasn't until generative AI became big that it just snowballed and allowed us to kind of accelerate what we're doing and what we had as a vision at that time.

Yeah, I would say, well, specific to timing, first of all, right, there are timing, at least for us, included in addition to generative AI.

It's great that you have a technology, but without a real problem, it becomes, you know, just a technology, just another thing.

So for us, another important thing that happened in this period is after COVID, just after COVID, you know, the cost of care became increased significantly.

And that even today has healthcare systems and health plans, essentially they've shaken up.

Their financials are not the way they used to be.

So what has happened is that the need to actually create efficiencies

has multiplied and become more urgent.

So that's just keep that in the backdrop because that is one of the timing parts.