Reid Hoffman

You only get to the positive future by taking the steering wheel. And that doesn't mean that it's perfect. In every technology, your agency transforms. It isn't that you had the exact same agency before, plus some new things. It's new agency. Trade-offs. But so far, every new agency has been massively better than the old agencies. The thesis is, and this one can be too.

You only get to the positive future by taking the steering wheel. And that doesn't mean that it's perfect. In every technology, your agency transforms. It isn't that you had the exact same agency before, plus some new things. It's new agency. Trade-offs. But so far, every new agency has been massively better than the old agencies. The thesis is, and this one can be too.

You only get to the positive future by taking the steering wheel. And that doesn't mean that it's perfect. In every technology, your agency transforms. It isn't that you had the exact same agency before, plus some new things. It's new agency. Trade-offs. But so far, every new agency has been massively better than the old agencies. The thesis is, and this one can be too.

When we did the agricultural revolution to the industrial revolution, it was difficult. All of a sudden, people moving into cities, not having jobs, being displaced from farms, a stack of different things. And how do I learn these new jobs? The new jobs aren't created yet and all of this stuff. People say, why are you irritated by the critics? Not irritated by the critics.

When we did the agricultural revolution to the industrial revolution, it was difficult. All of a sudden, people moving into cities, not having jobs, being displaced from farms, a stack of different things. And how do I learn these new jobs? The new jobs aren't created yet and all of this stuff. People say, why are you irritated by the critics? Not irritated by the critics.

When we did the agricultural revolution to the industrial revolution, it was difficult. All of a sudden, people moving into cities, not having jobs, being displaced from farms, a stack of different things. And how do I learn these new jobs? The new jobs aren't created yet and all of this stuff. People say, why are you irritated by the critics? Not irritated by the critics.

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.

Those are some of the areas where I think you'll see some of the jobs transitioning. We have a little bit last year and we'll see more next year and the year after. You say, oh, well, there'll be no customer service people anymore. No, no, but the customer service job will now be different, which is I'm reviewing how the experience with the agents worked.

Those are some of the areas where I think you'll see some of the jobs transitioning. We have a little bit last year and we'll see more next year and the year after. You say, oh, well, there'll be no customer service people anymore. No, no, but the customer service job will now be different, which is I'm reviewing how the experience with the agents worked.

Those are some of the areas where I think you'll see some of the jobs transitioning. We have a little bit last year and we'll see more next year and the year after. You say, oh, well, there'll be no customer service people anymore. No, no, but the customer service job will now be different, which is I'm reviewing how the experience with the agents worked.

And I went, I have an idea about how we could make this a lot better. What if, for example, the agent started with a, hey, obviously you're calling me because something was difficult. I'm really sorry to hear about that. And then let me end with, here's a little thing that might make your day more delightful.

And I went, I have an idea about how we could make this a lot better. What if, for example, the agent started with a, hey, obviously you're calling me because something was difficult. I'm really sorry to hear about that. And then let me end with, here's a little thing that might make your day more delightful.