Reid Hoffman

I can make better sounds with the AI doing it. And the AI can make sounds, but I can still add something to the mix. And I'm adjusting as I integrate it in and I'm shaping what we create and I'm adjusting myself to doing it. And that's the progress of human technology. But the new zone is this is a set of different creativity and cognitive and expression that's totally new from before.

And then you add, and it also is capable of being agentic. What's agentic? It can operate on its own.

And then you add, and it also is capable of being agentic. What's agentic? It can operate on its own.

And then you add, and it also is capable of being agentic. What's agentic? It can operate on its own.

Yes, exactly. And that's why I chose to deliberately steer into it because that's kind of at the root of what most people go is like, am I losing my agency? Will I be the agent of this thing? Exactly. And that's why I deliberately steered into the fear with the title super agency. You can go, oh my God, AI is coming for me, or oh my God, I can use AI.

Yes, exactly. And that's why I chose to deliberately steer into it because that's kind of at the root of what most people go is like, am I losing my agency? Will I be the agent of this thing? Exactly. And that's why I deliberately steered into the fear with the title super agency. You can go, oh my God, AI is coming for me, or oh my God, I can use AI.

Yes, exactly. And that's why I chose to deliberately steer into it because that's kind of at the root of what most people go is like, am I losing my agency? Will I be the agent of this thing? Exactly. And that's why I deliberately steered into the fear with the title super agency. You can go, oh my God, AI is coming for me, or oh my God, I can use AI.

You only get to the positive future by taking the steering wheel. And that doesn't mean that it's perfect. In every technology, your agency transforms. It isn't that you had the exact same agency before, plus some new things. It's new agency. Trade-offs. But so far, every new agency has been massively better than the old agencies. The thesis is, and this one can be too.

You only get to the positive future by taking the steering wheel. And that doesn't mean that it's perfect. In every technology, your agency transforms. It isn't that you had the exact same agency before, plus some new things. It's new agency. Trade-offs. But so far, every new agency has been massively better than the old agencies. The thesis is, and this one can be too.

You only get to the positive future by taking the steering wheel. And that doesn't mean that it's perfect. In every technology, your agency transforms. It isn't that you had the exact same agency before, plus some new things. It's new agency. Trade-offs. But so far, every new agency has been massively better than the old agencies. The thesis is, and this one can be too.

When we did the agricultural revolution to the industrial revolution, it was difficult. All of a sudden, people moving into cities, not having jobs, being displaced from farms, a stack of different things. And how do I learn these new jobs? The new jobs aren't created yet and all of this stuff. People say, why are you irritated by the critics? Not irritated by the critics.

When we did the agricultural revolution to the industrial revolution, it was difficult. All of a sudden, people moving into cities, not having jobs, being displaced from farms, a stack of different things. And how do I learn these new jobs? The new jobs aren't created yet and all of this stuff. People say, why are you irritated by the critics? Not irritated by the critics.

When we did the agricultural revolution to the industrial revolution, it was difficult. All of a sudden, people moving into cities, not having jobs, being displaced from farms, a stack of different things. And how do I learn these new jobs? The new jobs aren't created yet and all of this stuff. People say, why are you irritated by the critics? Not irritated by the critics.

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

I think the critical process is a good thing for saying, how do we steer through the transition? Where do I predict will be the first major replacement areas is actually customer service. Because any place where we're trying to get the human being to just be on script, yeah, I can do the script better.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

Rather than, well, we've outsourced the job to some Philippine or Indian or other worker who is just following a script. Can't actually pull a lever. It's this enormously irritating experience, which, by the way, since it's a cost center, we all have experiences. You get on the phone and you're waiting and you're waiting. Now, customer service is like, I'm here right away. Yeah.

And what's more, I'm much better than those previous scripts because I've got this dynamic kind of AI process. The AI is trained to be much more compassionate, empathetic, patient. It's never triggered by your tone. Yes, exactly. Where you're like, fuck you, I'm so pissed off. This is my 10th call. Yeah. And I'm like, I'm really sorry about that. And I understand it's difficult.