Ric Elias

Like, if someone has the desire, you mentioned the investment you make in the team, the investment in the literal team in Puerto Rico.

Clearly, you're really intentional about what that means.

to do things or set standards?

And I'm curious, what it is.

Is it systems of accountability?

Is it ways of thinking about the customers?

What is it that you're investing and doing to imbue that in people here, like in a brass tacks way?

It is 50 factors that have to play in.

This is like an orchestra.

It doesn't matter what it plays.

It just has to be in harmony.

So there is no song that says this does that is like all the instruments, recruiting, performance reviews, career tracking, training, management, experiences, rotations.

accountability, access, talks like today where you had all this constant investment in people in their personal growth.

And we don't have it right.

And we don't have it right at times.

We don't have it right for everybody.

But it's this endless pursuit of holding our mirrors to ourselves and saying, are we doing the right things?

And this is a little bit of my struggle.

Employees here are loving coming to campus, but they love coming to campus three days a week.

And if you're 30 and you're balancing three things in life and you are really good at why you do that, you're perfectly fine doing that.