Ritu Chatterjee

And the song, which was sung by a group of volunteers, mostly students, mental health care providers at UK's National Health Service, Mental Health Trust, and some who are suicide survivors.

So line after line, the song stresses the importance of emotional safety for the person in crisis.

And this message is conveyed by various voices in the spoken word section of the song.

Wow, that's a beautiful image, Emily.

And yeah, you're right.

Now, I will note that the song acknowledges that the most important part for the person in crisis is knowing that their loved one tried their best.

Yes.

And, you know, Jo told me, for example, that sometimes the thoughts that her loved ones were having about dying weren't taken seriously even by well-meaning health care providers.

Now, that's an example of an under-response, right?

Now, what can also happen is an exaggerated response when someone discloses that they're suicidal, which is also harmful.

So here's psychologist Ursula Whiteside, who runs a suicide prevention nonprofit called Now Matters Now in Washington state.

Absolutely.

Because ERs, you know, weren't set up to address mental health crises because they're intensely busy, chaotic places that just make a person already in despair, more stressed out.

So if you're a caregiver and, you know, you don't know what to say or do when a loved one discloses they're feeling suicidal, a better number to call is 988, the Suicide Prevention Lifeline.

Yes.

Because there, trained counselors can help coach you as to how to respond to your loved one.

And they will probably echo what Ursula says.

Now, Ursula says she also tells people to validate the feelings of the person in crisis because they want to feel heard and understood.

Right.

Now, the other part of this has to do with the stigma around suicide, which, according to Jo, stems from the fact that people feeling suicidal are often looked upon as weak.