Rob Luna

I'd rather deal, I'd rather walk into a Chase Bank today

And deal with a kiosk than I would talking to one of these people who doesn't know shit, who doesn't want to work, who doesn't want to make a second call.

They're just there as a cutout, basically, to deter me.

And 9 out of 10 times, I'm going to have to leave and call a customer service number anyway.

That's Southwest Airlines.

That's everything these days.

I'd rather just deal with a robot.

That's me at 51%.

My daughter's never grown up without technology and an iPad.

She's 18, getting ready to go to college.

Think about that with the millennial generation, which is larger than the baby-dreamer generation.

They want to deal with robots and technology.

They don't want to deal with Joe Blow, who has no value and is wasting their time.

Yeah, exactly.

Because everybody's broke.

Exactly.

It's a question.

No, and it's a great question.

And the answer is who's going to be able to afford your product is the people who can afford it, which is going to be a smaller subset.

And so this is why I believe that, you know, I've spent time, you spend time out of this country in India, you've got ultra wealthy.