Ruben Cutts

Well, they are basically saying that they've got... I'm sorry, we've got someone trying to walk through the aisle.

Yeah, we've got a working branch.

Plumbers needing gear.

Yeah, the manufacturers are obviously in a difficult situation themselves where they...

They're short on supply and the costs are going up and so we're working closely with them to manage those and to ensure that we've got good supply for our plumbers.

Not at all.

No, we maintain good supply, but there are certain items that are probably a little bit more scarce and have more demand at the moment.

Such as?

Such as the lengths of 100mm pipe.

There's greater demand for it with the large price increases that are coming on.

There has been some attempts at that, but it's a little bit like COVID time in toilet paper scenarios.

We're just doing our best to work with the manufacturers closely to ensure that everyone gets the right supply.

Well, there's only so much supply that can come out of the manufacturer's doors at one time.

How are your customers taking it?

They've actually been very understanding.

We've got some great loyal customers being cooperative and they are invested in the company.

It's been difficult to have to pass this on, but they are very understanding of it.

Yeah, it all comes down to the contract, really.

But ultimately, it is quite difficult.

Yeah, well, it's definitely difficult.