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Ryan Holmes

๐Ÿ‘ค Speaker
266 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

I mean, it's easier to do when we look at our self-serve business that way.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

We think of the self-serve as kind of the minimum opportunity.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

But, you know, often we'll, you know, we know what our CAC LTV of a self-serve customer is.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

But then there's also the... What is that, Ryan, of a self-serve?

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

it's in the, it's in the, the high hundreds of range and LTV, uh, is similar.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

That's what I was referring to.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

Yeah, of course we care about logo churn.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

You know, I think it's very important that we're looking at logo churn.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

And we have a team that's purely focused on that.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

We think about the usability of the product, the engagement of the product, think about how we can create and add value to our customers.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

And if you're not doing that, then, you know, you have a lot of risk there.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

And, you know, so it's hugely important for us.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

Sorry, Nathan.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

As a private company, we're just going to keep that under our hats for now.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

When we're public, obviously, it's full open kimono.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

But right now, we've got a lot of people, a lot of competitors that are really interested in a lot of the numbers.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

And no problems with you asking, but I'm just going to keep that private for now.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

Yeah, you know, I think there's a lot of industry numbers out there.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

You know, you want to see, you know, annualized.

SaaS Interviews with CEOs, Startups, Founders
865 SaaS: Hootsuite On It's 16m Paying Customers, $100m+ ARR and Social Media Marketing

Some of the numbers that you mentioned, constant contact, that's a very high churn.