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Podcast Appearances

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

People use a paper notebook.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

I still have a paper notebook in front of me.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Or Google Docs or Notion to manually take notes.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

So we create the AI meeting note taker to automate all of that.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

um then we see that the uh more and more people are using this uh even in fortune 500 companies or tons of people using honor but most people are still using it as a individual tool um you know they they record something they keep it to themselves um but the

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Value is way bigger if you aggregate all these meeting notes as a team.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

For ourselves, for example, we have just over 200 people now.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

We record almost all our meetings in the last eight years.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Sales meetings with customers, marketing meetings, product, project management, design, recruiting.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Both external meetings and internal meetings.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

That allows us to operate really efficiently.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

We organize the meetings in either public channels or private channels, very similar to the way people organize their workspace on Slack.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

We actually build Otter workspace using the same model as Slack because we see the similarity between Slack and Otter.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

Because basically Slack you communicate using text messages.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

But on Otter, we capture all the meeting contents where you communicate using voice.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

The similarity is really strong because between Slack and Otter, you basically talk to the same group of people on the same set of topics.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

So that's why we built Otter Workspace in a very similar way to Slack.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

So Otter Workspace allows you to

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

organize and manage all your meeting contents.

The Neuron: AI Explained
Your AI Meeting Agents Aren’t Enough: Otter.ai's Sam Liang on Enterprise Knowledge

So effectively, it create a meeting-centric knowledge base.