Sarah Turney

When Joyce and Drew first arrive, the apartment's locked.

Luckily, they do seem to have a spare key.

But when they get inside, they don't find Jennifer or anything out in the ordinary for that matter.

In fact, Joyce says her condo looks how it always looks, a bit messy, hair and makeup products all over the counter.

The towel is still wet.

So she clearly took a shower that morning and got ready for work.

Her other outfits are still laid out on the bed.

Her purse, keys, briefcase, iPod, and both her cell phone and the one left by Travis are all gone.

And her car isn't in the parking lot.

So now her parents are thinking, okay, maybe she got into an accident on her way to work.

They start calling hospitals and police stations in the area.

but none of them have gotten a report of a woman matching Jennifer's description.

At this point, they do what I would encourage any family to do.

They file a missing persons report with local police.

This is something I could talk about forever.

How police departments sometimes don't take these cases seriously.

And it's a hard thing, right?

Because most people who go missing do come back.

But how do you balance that with the small percentage that don't?

This is a family who truly did everything they could to try to find Jennifer right away.